Technical Support Consultant
Technical Support Consultant
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Job Description
Job Overview:
Our Client is a leading Gadgets leader globally and they are seeking a highly skilled Tech Support Consultant with expertise in the repair and servicing of mobile phones and laptops particularly iPhones and Mac devices. The ideal candidate will have a strong technical background excellent troubleshooting skills and the ability to provide topnotch customer service.
Key Responsibilities:
Diagnose and repair hardware and software issues for mobile phones (iPhones) and laptops (Macs and other brands).
Perform routine maintenance and servicing of devices to enhance performance.
Troubleshoot and resolve customer complaints related to device functionality.
Provide technical support and guidance to customers on device usage and maintenance.
Maintain accurate records of repairs replacements and service activities.
Stay updated on the latest developments in mobile and laptop technology.
Collaborate with team members to ensure highquality service delivery.
Requirements:
Minimum of a Bachelor s Degree in a relevant field.
At least 3 years of experience in mobile phone and laptop repairs with a focus on iPhones and Macs.
Strong knowledge of hardware components operating systems and diagnostic tools.
Ability to work under pressure and meet repair deadlines.
Excellent problemsolving and communication skills.
Customerfocused mindset with the ability to explain technical issues in simple terms.
Preferred Qualifications:
Apple or other relevant certifications (e.g. Apple Certified Mac Technician ACMT or Certified iOS Technician.
Experience working in an Apple Authorized Service Provider or similar technical support environment.
Executive Sales
Employment Type
Full Time
