Senior Operations Manager
Senior Operations Manager
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Job Description
The Services Reliability Group (SRG) is a Managed Services Practice within Version 1. We have a headcount of 290 employees who support approximately 180 customers including Database Infrastructure Application and End User support across the UK & Ireland.
We are seeking an experienced and resultsdriven Operations Manager to join our growing team.
You are an organised energetic and detailoriented individual looking to create real value in a rewarding but fastpaced environment. You should enjoy interacting and maintaining a relationship with many people across a multitude of roles and teams. This role requires a solutionfocused individual who can demonstrate commercial awareness who loves data and demonstrates attention to detail and a focus on accuracy.
The role is highly impactful and makes a real difference in the success of SRG practice. You will be a key member of team and responsible for all the associated operational processes procedures tools and data that underpin the work of the team. You will be a trusted support and advisor to the Managing Director Operations Director and wider SRG management team.
You should have a track record of getting things done without having direct ownership for the resources involved.
Key Responsibilities:
- Own Kantata (our centralised timesheet and resourcing tool)related activities including:
- Validating the setup of new engagements and ensuring timesheet elements are activated
- Coordinating ownership of new proposals via CRM sync
- Timesheet administration
- Working closely with Practice Heads Delivery Managers and Finance to ensure that monthly forecasts are in place and accurately managed
- Processing endoftenure leavers.
- Triggering new hire requests (ESRs)
- Maintaining system hygiene including followups on missing business units or unbuilt proposals flagged by the Kantata team.
- Acting as a point of contact for Project Managers/ Service Delivery Managers regarding setup and resourcing queries.
- Timely and accurate maintenance review and understanding of key operational data
- Financial Data Key data will include understanding the drivers within team forecasts
- Recurring Revenue Ensuring Contract data is maintained and revenue is captured
- Project Resourcing Monitoring of Available Talent and external hiring
- Individual & Team Chargeability understanding drivers of weekonweek fluctuations
- Contractor Utilisation reporting on the level of contractor engagement by month
- Invoicing support to team including invoicing ownership where required
- General report preparation and ability to extract key information for SRG leadership team
- Supporting the progress and status accuracy of candidates through the Resource Planning System.
- General Administrative Support as required to SRG leadership team
- Finance liaison for:
- Approval of invoices
- Managing a minimal WIP balance
- Debtor queries
- Continuously seeking process and procedure improvement within the Practice and the overall Company.
- Regular collaboration with your counterparts across the business to ensure a single way of working.
- Maintenance of Practice media (SharePoint Viva Engage comms events All Hands/Anchor Days)
- Compliance reporting including ITIL Cyber Essentials Phishing comms for vulnerabilities
- Ownership and/or attendance across key meetings within the week documenting minutes and actions accordingly
- Maintenance of Continual Service Improvement Tracker and Risk Register for the practice
- Drive automation of operations processes where possible
Qualifications :
Skills Education & Qualifications:
- At least 5 years experience in a similar role
- Datalover An excellent analyst who thrives on lots of data understanding the drivers and utilising these to support solutions and decisionmaking.
- Trustworthy Attention to detail and accuracy is essential.
- A firm believer in our Core Values combined with professional and ethical standards.
- Organised being able to drive forward with multiple tasks ongoing.
- Collaborative you frequently will facilitate engaging the right people together to have the conversations resolve issues as they arise.
- Proactive you are open to initiating the solution as you become aware of issues.
- Financial background is preferred but minimum requirement of numerical acumen.
- Comfortable in Excel Intermediate Skills (Lookups Pivot knowledge essential)
- Discrete you will have access to sensitive data.
- Ability to prioritize entrusted tasks and work to deadlines.
- Ownership you must follow through tasks to completion and to an excellent level
- Have excellent communication skills and interpersonal skills.
- Experience of working in an ITIL Managed Services environment
- Experience using ServiceNow platforms
Additional Information :
At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life.
We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Our employeedesigned Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.
#LIBS1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
