Credit Control Administrator

• Job Title: Credit Control Administrator  
• Reports to: Credit Control Admin Supervisor
• Role Type: Permanent
• Location: Solihull
• Salary Range: 27000
• Hours of work: 8.30 5 (One day phone cover until 5.30

Summary and purpose of the Job:

Wavenet is seeking an organised and proactive individual who will be able to work as part of a team completing necessary administrative duties within the credit control department. As a credit control administrator you will be managing the credit control inbox ensuring all customer queries are responded to in a timely manner. You will be managing the monthly statement run ensuring the statement queries are responded to.  You will assist with the direct debit process ensuring this is completed accurately and on time and follow up with any problems or queries. You will assist in our suspension process actively communicating with customers to agree on payments and arranging payment plans if necessary to clear debt. The role will also involve cash posting and allocations.

You will need to be a highly organised and efficient individual with excellent time management and a high level of accuracy. Excellent communication and good people skills are vital for this role. You must be comfortable dealing with figures as well as constructing detailed reports and emails.

Responsibilities:
The extent of your duties will include but are not limited to:

• Responding to customer enquiries liaising with credit controllers to get the query resolved in a timely manner.
• Processing direct debits ensuring data is accurate and processed in good time.
• Proactively encouraging customers to sign up to direct debit ensuring mandates are setup correctly.
• Processing a monthly statement run and answering related queries in a timely manner.
• Completing a suspension of customer process and dealing with any problems that arise from this.
• Cash posting and allocation ensuring accuracy.
• Taking customer calls/taking payments over the phone.
• General administrative duties updating systems completing supplier forms arranging refunds and any additional adhoc tasks that may be given to you.

Qualifications :

Experience:

• Ability to work to tight deadlines in a busy environment.
• Strong communication skills with the ability to resolve queries both written and spoken.
• Excellent attention to detail with a focus on accuracy.
• Experience of time management and prioritising tasks
• Excellent IT skills including previous experience with Excel Word and Outlook.
• Strong team player with the drive and flexibility to support others in the team.
• Telecoms / Technology experience would be desirable
• Ability to keep calm under pressure and work to tight deadlines
• Professional telephone manner
• Experience in using Sage 200 cloud desirable
• A positive can do attitude with the desire to archive targets at all times.
• Motived and enthusiastic with an eye for details.

This role is a fulltime role working 37.5 hours each week between 8.305 with additional cover until 5.30 on a rota basis.  

Additional Information :

Additional Information

At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.

We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.

Ready to join the UKs largest managed service provider 

Apply today or contact our friendly Talent Acquisition Team for more information.

Remote Work :

No

Employment Type :

Fulltime