IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an IT Support Specialist to join our team and provide technical assistance to end users. The ideal candidate will be responsible for troubleshooting hardware and software issues providing solutions and ensuring the smooth operation of IT systems within the organization. You will play a key role in supporting daily IT operations and maintaining a high level of user satisfaction.
Key Responsibilities:
Provide firstlevel support for hardware software and networkrelated issues.
Respond to and resolve help desk tickets phone calls and emails in a timely and professional manner.
Diagnose and troubleshoot technical problems guiding users through stepbystep solutions.
Install configure and maintain computer systems software and peripherals.
Perform routine maintenance and updates to software and hardware systems.
Set up and configure new user accounts devices and software applications.
Assist with network connectivity issues including troubleshooting WiFi and VPN configurations.
Ensure proper backup of critical data and assist in disaster recovery processes.
Monitor and maintain security protocols including antivirus and firewall updates.
Provide training and guidance to employees on best practices and technical tools.
Maintain inventory of IT equipment and manage hardware lifecycle.
Collaborate with other IT teams to resolve complex technical issues.
Qualifications:
Proven experience in IT support technical support or a similar role.
Strong knowledge of operating systems (Windows macOS Linux) and office productivity software (e.g. Microsoft Office Suite).
Familiarity with network configurations VPNs and remote desktop tools.
Basic knowledge of networking concepts and hardware (routers switches etc..
Excellent problemsolving and troubleshooting skills.
Strong communication skills and the ability to work well with nontechnical staff.
Ability to work independently and in a teamoriented environment.
IT certifications (e.g. CompTIA A Microsoft Certified IT Professional) are a plus.
Employment Type
Full Time
