Customer Support Representative Croatian and Serbian
Customer Support Representative Croatian and Serbian
Posted on :
26-03-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian andSerbian speaking Customer Support Representative to support customers of anecommerce platform.
Position: Customer Support Representative
Location: Budapest Hungary
Work model: onsite
Employment type: Fulltime
Remuneration: Base salary performance bonuses (after 3rd month of employment).
DUTIES AND RESPONSIBILITIES:
- Communication via incoming telephone emails and chat with customers in order to solve their issues or inform them about the features ofthe products.
- Customer Order Management.
- Secure and deepen client retention contribute to excellent customer support.
- Secure that all complaints are being recognized recorded confirmed and solved effectively.
- Proactively propose ways to improve the processes.
- Adhere to given processes and procedures.
- Update the database of customers and document activities.
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
- Native / fliuent in Croatian andSerbian both verbal and written. Good command inEnglish (minimum B2 level).
- High school diploma or an equivalent.
- Excellent customer service and relationship building skills.
- High motivation and enthusiastic approach selforganized.
- Ability to work in a fastpaced organisation.
- Good numerical and reasoning skills.
OFFER:
- Attractive remuneration package
- Working schedule: 9AM 5PM
- Signing bonus
- Fully paid training
- Meal allowance
- Internal development opportunities
- Discounts with partners
- Employee assistance/wellbeing program subscription
Employment Type
Full Time
Key Skills
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