Receptionist Client Services
Receptionist Client Services
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Salary Not Disclosed
1 Vacancy
Job Description
Ingram Content Group (ICG) is hiring a Receptionist to support our Headquarters Offices in La Vergne TN just outside Nashville. In this role the Receptionist will maintain a high degree of knowledge regarding all Ingram policies services and procedures as detailed in the Basic Advanced and Specialty levels of the Customer Care certification process. You will demonstrate a high level of professionalism and courtesy when greeting associates directing visitors and answering switchboard phone calls. Youll respond to inquiries with a high degree of knowledge regarding all business units of ICG and all internal departments within each of these units. The Receptionist will represent the company by speaking and writing with refined businesslike vocabulary to ensure quality standards are met. You will ensure efficiency and accuracy when handling and resolving customer inquiries by maintaining a high degree of both product knowledge and knowledge of Ingram business units. Finally you will document customers comments and/or claims in a timely manner utilizing strong spelling grammar punctuation and data entry skills.
Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution printondemand and digital learning.
Required Qualifications:
- High School diploma or GED
- 2 years of contact center/customer service experience
- 1 year of experience in a receptionist or similar role
- Successful completion of all Customer Care Specialists certification training after hire
Preferred Skills:
- Basic Computer and Typing Skills
- Proven ability to multitask well
Key Responsibilities:
- Maintains current knowledge of new policies procedures as well as company personnel and happenings by understanding and effectively utilizing the intranet to direct calls.
- Diagnoses discerns and resolves customer issues with minimal supervision.
- Maintains elevated level of professionalism and courteousness in both physical appearance and demeanor.
- Processes all administrative work as directed by the supervisor.
- Serves as point of contact for customers reporting errors tracking orders and checking the status of orders placed.
- Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies.
- Adheres to published work schedule.
- Scheduling flexibility as needed to support onsite happenings at the facility front desks as needed.
- This list is not exhaustive.
Hiring Salary Range: $17.99/hr $21.77/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicants education experience knowledge skills and abilities geographic location as well as internal equity and alignment with market data.
Additional Information :
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match Life and AD&D Employee Assistance programs Group Legal & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and inkind opportunities to engage with nonprofits in your community
- Company match program for United Way donations
- Volunteer opportunities and inkind drives for nonprofits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC Ingram Publisher Services LLC Lightning Source LLC Ingram Library Services LLC Tennessee Book Company LLC Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.
- EOERace/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
