Application Support Analyst
Application Support Analyst
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Job Description
Aviso Wealth:
At Aviso we are dedicated to improving the financial wellbeing of Canadians. As a leading wealth management organization we are committed to leadership innovation partnership responsibility and community. Working with talented and energetic professionals who exemplify our values every day you will quickly notice that our people and dynamic oneaviso culture sets us apart. If you are looking for interesting and challenging work at a company committed to its people find out more about what Aviso has to offer at www.aviso.
The Opportunity:
Were looking for an Application Support Analyst to join our IT team.
Reporting to the Director Service Delivery and Operations Governance the Application Support Analyst is responsible for the administration monitoring and maintenance of software infrastructures and applications.
Who you are:
- Service You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
- You are committed to achieving your goals and to succeed. This includes focusing on getting things done as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
- Collaboration You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration build trust and inclusion and work to establish effective relationships both inside and outside of the organization
What your day looks like:
- Manage and own delivery of application in collaboration with Aviso Business Units
- Lead and facilitate activities with vendors including working closely with Aviso IT department with respect to the vendor roadmap
- Responsible for attending Focus Groups and Steering committees coordinate with delivery teams for development work
- Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
- Manage day to day issues from Aviso Business Units with respect to the Applications
- Responsible for managing the BAU ticket queue/scope of work for various applications Address regulatory risk and audit requirement issues
- Responsible for managing all configuration changes for the Application
- Works with third party vendors with respect to data coming from the various Applications via SFTP API and other connectivity modes.
- Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between EndUsers Business Analysts and Developers
- Facilitate communication between technology teams and other departments on issue status and resolution
- Provide Overnight or weekend support for the applications on a rotational basis
Requirements
Your experience and skills:
- IT related Diploma or Computer Science degree
- 35 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
- Certificat in ITIL
- Experience with SFTP API and other connectivity modes
- Excellent customer service and interpersonal skills
- Aptitude for learning understanding and applying new concepts
- Excellent analytical critical thinking and problem solving skills
- Strong organization and detailorientation with a commitment to documentation
- Fluent communication skills in English are required and bilingual skills in French are an asset
Benefits
Why Aviso Wealth
At Aviso Wealth you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time fitness benefit parental leave topup options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
Equal Employment Opportunity
Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation we will work with you to meet your needs in all stages of the hiring process.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
No recruiters or agencies please.
Company Overview:
Aviso is a leading wealth management and investment services provider for the Canadian financial industry with over $130 billion in total assets under administration and management and over 1000 employees. Were building a comprehensive technologyenabled clientcentric wealth services ecosystem. Our clients include our partners advisors and investors. Were a trusted partner for nearly all credit unions across Canada in addition to a wide range of portfolio managers investment dealers insurance and trust companies and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager NEI Investments specializes in investing responsibly. Our online brokerage Qtrade Direct Investing empowers selfdirected investors and our fully automated investing service Qtrade Guided Portfolios serves investors who prefer a handsoff approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto Vancouver Montreal and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals Cooperators/CUMIS and Desjardins. Were proud to power businesses that empower investors.
A career with Aviso means being part of a group of talented energetic professionals who live their values every day and belonging to an organization dedicated to your success and career development. If youre looking for interesting and challenging work at a company committed to its people apply to join our team.
Salary
This position is posted with an expected salary range of $83000 $100000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.
Required Experience:
IC
Employment Type
Full-Time
