Banqueting Supervisor

• To report for duty punctually in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues
• Being leaders he/ she needs to lead by example therefore needs to demonstrate a complete understanding of all policies procedures and standards
• To follow all departmental policies procedures and set service standards as outlined
• To consistently offer professional friendly and warm hospitality to all guests
• To foster and practice teamwork and cooperation with all other positions existing in the outlet
• To attend all required training sessions and be aware of any changes to hotel and departmental policies and procedures service standards as well as business trends and requirements
• To take ownership and uphold the values stated in the Charter of Ethics and CSR
• To act according to the general Food and Beverage Basics
• To use empowerment to turn challenges into opportunities
• To demonstrate a complete knowledge and understanding of the sequence of service food and beverage service standards and all other service standards as outlined in the Job Task List
• To have full and complete knowledge of the food menu dessert menu coffee and tea menu as well as all other beverage menus and the wine list
• To be able to answer any guest question about food items beverages and wines in an informative and helpful way
• To be aware of all cashiering procedures and the handling of all payment methods.
• To understand and follow all point of sale procedures and policies as stated in SOPs
• To lead and guide the Servers and Food Runners ensuring efficient and effective teamwork
• To communicate all service requirements to the respective team members in an efficient and effective way.
• To be an effective speaker and pass necessary information in briefings
• To ensure that all work areas and stations are kept clean and tidy at all times
• To perform all opening side and closing duties as well as all daily and weekly duties to the set standards.
• To attend preshift weekly and monthly meetings to be wellinformed about all events promotions and other news.
• To understand how to operate all the equipment used in the outlet and to protect all assets in the outlet and in the hotel
• To assist all guests (internal and external) with any enquiries or requests in a pleasant helpful manner
• To actively participate in and follow all health and safety policies and procedures set out for the hotel
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered
• Checks and setsup bar and equipment places bottles in the proper place prepares adequate miseenplace to be used during the shift.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in brand standards
• To maintain a clean and safe work and dining environment.
• To be aware of safety in the bar to have complete understanding of adhere to the companys policy regarding fire hygiene and safety.
• Maintain an accurate reasonable inventory completing nightly and monthly inventory counts.
• To order stock and control all necessary par stock levels.
• Ensures that licensing hours and laws are strictly followed.
• Monitoring Freezers and Refrigerators should any problems occur it must be reported to the technical services.
• To ensure that costs are kept to a minimum by controlling wastage and breakage.

Qualifications :

• At least 1 year experience in a similar role
• Flexibility to work various shifts including weekends nights and public holidays
• Excellent communication skills
• Great communication and comprehension skills
• Being a true hospitality professional dedicated to providing customer service excellence

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime