Senior Manager - Telesales
Senior Manager - Telesales
Posted on :
25-03-2025
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1 Vacancy
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Job Description
Job Title: Growth and Strategy Manager
Location: Bangalore
Role Description:
We are seeking a resultsdriven and detailoriented Growth and Strategy Manager/ Sr. Manager. The candidate will work on various special projects across businesses some of which will be heavy on the telesales side. This role is ideal for a candidate who is proactive skilled in problemsolving and has strong program management
capabilities. This role will involve working with senior stakeholders across the company hierarchy so good stakeholder management skills are essential.
Job Responsibilities:
1. Telesales Operations:
a. Implement and optimize telesales strategies ensuring alignment with overall business goals.
b. Understand and optimize the telesales processes.
c. Help improve the funnel efficiency to drive better results.
2. Data Analysis & Reporting:
a. Utilize advanced data analysis to identify trends forecast performance and provide actionable insights.
b. Maintain and analyze performance data in Google Sheets to ensure accurate reporting and tracking of key metrics.
3. Problem Solving:
a. Apply strong problemsolving skills to address business challenges implement effective solutions and drive continuous improvement within telesales operations.
4. Stakeholder Management:
a. Work closely with internal stakeholders across departments to align objectives communicate findings and drive projects forward.
b. Build and maintain strong relationships with relevant teams to ensure seamless collaboration and of initiatives.
5. Program Management:
a. Oversee special projects related to telesales and business growth initiatives managing timelines deliverables and resources to achieve objectives.
b. Drive the endtoend implementation of projects ensuring a structured approach to problemsolving and solution delivery.
Skills:
Bachelor s degree in Engineering (B.Tech) with 38 years of experience or MBA with 15 years of relevant experience.
Proven experience in leading a telesales setup with 30 agents with demonstrated success in driving results.
Proficient in Google Sheets and data analysis with a high degree of comfort in working with data to make informed decisions.
Strong detail orientation and a commitment to understanding issues thoroughly to deliver effective solutions.
Excellent stakeholder management skills and experience working across diverse teams.
Problemsolving and analytical thinking
Advanced data handling and interpretation
Strong organizational and project management skills
Effective communication and interpersonal skills
Qualifications:
B.Tech or MBA
telesales strategies,google sheets,management,problem-solving,bpo,interpersonal skills,teleservices,communication skills,program management,stakeholder management,analytical thinking,data analysis,organizational skills
Employment Type
Full Time
Key Skills
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