Awards Coordinator - Customer Engagement 9 Month FTC
Awards Coordinator - Customer Engagement 9 Month FTC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The LIONS brand is probably most synonymous with Cannes Lions The International Festival of
Creativity the definitive meeting place for the global creative communications and advertising
community. Its five days of inspiration aspiration unlimited magic and potential. The Festival has
been championing creative excellence since 1954 with the goal of providing a global destination and
the definitive benchmark for creativity that drives progress.
LIONS is going through an exciting time as its recently repositioned as The Home of Creativity
supporting those in the business of creativity at every step of their journeys with an extended
portfolio of new advisory learning and intelligence services. Our purpose is to drive progress through
creativity for an incredibly diverse and talented global creative community.
You will join a team of change makers. The teams purpose is to champion change to create the most
powerful global creative community and drive growth for the brand.
You will be supporting entrants in submitting their work into our Awards ensuring everyone
receives worldclass customer service in addition to managing relationships with several key
customers. Youll be growthminded and able to articulate the LIONS Awards vision to new and
mature audiences with ease.
Key accountabilities
Providing customer service to companies entering our Awards over phone email and
inperson.
Delivering on growth strategies for different markets and customer groups.
Reporting on the effectiveness of your activity and sharing insights with the wider Awards
team.
Presenting to customers over video calls and in person.
Key point of contact for several key customers fostering strong relationships and
addressing their needs.
Managing administrative tasks including processing entry withdrawals reallocations and
deadline extensions to ensure smooth program operations among others.
Assisting in the training and management of seasonal staff hired to assist the core Awards
team in the lead up to Festivals.
Onsite coordination and delivery of Awards activities which supplement the overall
customer experience.
Qualifications :
Strong Communication & Relationship Building: Confident communicator skilled at
engaging with customers and colleagues offering clear guidance and building positive
longterm relationships that drive success.
Customer Support Experience: Previous experience in customerfacing roles like sales
marketing or customer service with a focus on understanding and meeting customer
needs.
CustomerFocused Mindset: Passionate about delivering exceptional service and creating
positive experiences for customers throughout the Awards process.
Effective Communication Skills: Strong written and verbal communication skills with the
confidence to interact with a variety of stakeholders including managers and external
partners.
Organisational Skills: Highly organised and capable of managing multiple tasks and
deadlines to ensure smooth delivery of programs.
Attention to Detail: Thorough and detailoriented ensuring all work meets high standards
and aligns with expectations.
Industry Awareness: Interest in or knowledge of the branded communications industry is
advantageous but not mandatory.
Analytical Thinking: Able to gather feedback and contribute ideas for continuous
improvement in processes and offerings.
Professional Written English: Excellent written communication skills to deliver clear
concise and professional materials.
Additional Information :
We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say LifeAt.Informa
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with inperson and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and ondemand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
- Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost! anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
- Recognition for great work with global awards and kudos programmes
- As an international company the chance to collaborate with teams around the world
Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.
At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
