Service Desk Coordinator IN
Service Desk Coordinator IN
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1-3years
INR 3 - 3
1 Vacancy
Job Description
As required assign tickets and request to the appropriate support using a ticketing system.
Will assist Project Coordinators / Or managers with coordination and administration responsibilities.
Primary Responsibilities:
1. Resource Coordination and Allocation
Coordinate and plan resources to fulfill customer requests efficiently.
Identify the appropriate support technician for each request.
Allocate resources to meet clients service requirements and targets.
2. Ticket Assignment Updates Closure
Assign tickets and service requests to the relevant support using a ticketing system.
3. Support for Project Coordinators/Managers
Assist Project Coordinators and Managers with coordination and administrative tasks related to IT projects.
Main Focus:
Monitor and promptly respond to requests received through the Helpdesk.
Manage request delivery based on priority (first in first out) to ensure client SLAs are consistently exceeded.
Update the status of requests using Manage Engine Software and other ticketing systems.
Search for suitable partners/engineers to perform required tasks within agreed planned cost and timeline.
Requirements
Excellent customer service is a must.
Effective communication skills.
Exceptional administrative skills with a keen attention to detail and organization.
Proficiency in telephone and call handling.
Ability to work effectively in a multicultural environment.
Team player with strong collaboration skills.
Ability to work in shifts including weekends and bank holidays.
Benefits
2. Medical Insurance.
- Excellent English reading, writing, and speaking skills. - Excellent customer service is a must. - Effective communication skills. - Exceptional administrative skills, with a keen attention to detail and organization. - Proficiency in telephone and call handling. - Ability to work effectively in a multicultural environment. - Team player with strong collaboration skills. - Ability to work in shifts, including weekends and bank holidays.
Employment Type
Full Time
