Service Reporting Analyst
Service Reporting Analyst
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Job Description
We have an exciting opportunity for an Operational Reporting Analyst within Service Management to join our growing team. As part of the role you will collaborate with the team to provide value through reporting and analysis to support Continual Improvement and broader business objectives.
Key responsibilities:
- Prepare review and submit reports (covering service performance key metrics and operational efficiency) in line with client requirements and timelines.
- Maintain a deep understanding of the clients service operations and utilise this knowledge to provide actionable insights and analysis.
- Facilitate large stakeholder meetings including presenting findings and guiding discussions on service performance.
- Proactively define and refine client reporting requirements managing expectations to ensure clear and effective communication.
- Identify and manage risks assumptions issues and dependencies (RAID) related to Service Management developing mitigation strategies and ensuring transparency through reporting.
- Produce regular and valuable performance reports and dashboards that drives stakeholder decisionmaking
- Analyse trends over time to provide forwardlooking insights that support business and operational strategic decisionmaking.
- Ensure data accuracy and consistency by validating reports and improving data quality processes.
- Collaborate with stakeholders and Continual Improvement to ensure reporting and data analysis is resulting in tangible value.
Qualifications :
- ITIL4 Foundation is desired
- Experience with presenting analysis and visualisations to communicate complex messages
- Proficiency in ServiceNow including building reports dashboards and working with Performance Analytics
- Able to effectively manage stakeholders supported by strong verbal and written communication skills
- Data analysis skills Ability to interpret large datasets identify key insights and present them clearly using standard office suite including Word Excel and PowerPoint
Additional Information :
Benefits:
- Hybrid working model with some flexible working
- 25 days holiday
- Private Medical Health care via Vitality
- Pension contribution Life Assurance
- Professional certifications supported as part of learning and development.
- A range of retail discounts to enhance your lifestyle encompassing restaurants supermarkets travel leisure activities and health and wellbeing services.
- Access to our Employee Resource Groups our groups represent diverse backgrounds and provide a platform for colleagues to connect learn and support one another.
Join Netcompany where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024.
At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy emphasizing high agility and promoting flexibility enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europes most accomplished IT companies we have expanded our headcount globally to 7400 employees and have offices in UK Denmark Norway Poland Holland and Vietnam.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process please email HR Team at for assistance.
#LIRS1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
