Customer Service Specialist
Customer Service Specialist
Posted on :
25-03-2025
Employer Active
1 Vacancy
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Job Description
- Accurately process orders upon receipt ensuring all details are correctly entered into the system.
- Respond promptly to leadtime inquiries providing customers with accurate and uptodate information.
- Keep customers informed about their order status throughout the process. Communicate shipping dates and appropriate order information to customers to ensure order fulfillment and satisfaction.
- Review and provide information about current status of orders based on the plan addressing any discrepancies or issues that may arise.
- Monitor customer deliveries as required. Allocate orders for delivery optimizing routes and schedules for efficiency.
- Work in close cooperation with technical teams operations teams and sales to resolve complex customer issues and improve service delivery.
- Maintain accurate customer records and update the customer database with relevant information.
- Stay updated on company products services and policies to provide accurate information to customers..
- Generate regular reports on customer service metrics and key performance indicators.
Qualifications :
- Graduated from relevant departments of universities
- At least 2 years experience in customer service order management or a similar role.
- Proficiency in using order management systems and CRM software.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to work collaboratively in a team environment.
- Excellent problemsolving skills and attention to detail.
- Strong organizational skills and ability to meet deadlines.
- Experience in handling customer inquiries professionally.
- Knowledge of shipping and logistics processes is a plus.
- Ability to remain calm and professional in highpressure situations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
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