Salesforce Administrator
Salesforce Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Overview of Position
As a Salesforce Administrator at Scaled Agile you will be a key member of a highperforming Agile engineering team responsible for managing and enhancing our established Salesforce ecosystem. This includes the customerfacing SAFe Community built on Salesforce Experience Cloud as well as core Salesforce services (Service Cloud Sales Cloud and Customer Community) and related Einstein AI features. Your responsibilities will focus on user management system enhancements data integrity and security. You will provide user support develop automated business processes collaborate with teams for process improvement and maintain documentation. Strong technical expertise in Salesforce administration and a proactive approach to optimizing business processes are essential.
What youll be doing:
Configure and manage core Salesforce functionality (custom objects advanced workflows etc. to align with business requirements and best practices.
Maintain and improve business process best practices within a robust Salesforce environment.
Apply sound data governance principles to ensure high data quality and implement scalable information architectures.
Develop and maintain reports dashboards and workflows to support business processes and decisionmaking.
Maintain security best practices by managing user access monitoring login and activity logs deactivating users as needed and auditing field/profile access and permissions.
Perform data cleanup and manipulation using Data Loader or thirdparty applications.
Manage Salesforce users profiles roles permissions and security settings to ensure proper access and data integrity.
Provide timely support for Salesforcerelated inquiries and troubleshoot issues to maintain high user satisfaction.
Provide technical support to application users and track issues through resolution.
Stay uptodate with Salesforce configurations system capabilities and release updates assessing their impact on business operations.
Reduce technical debt by optimizing workflows triggers alerts automated emails validation rules objects and user permissions.
Support onboarding activities for new and existing employees ensuring proper Salesforce training and adoption.
Evaluate and drive the adoption of new technologies processes and procedures that enhance Salesforce efficiency.
Support ongoing implementation and integration of Salesforce apps across different functions.
Document system configurations processes and procedures for future reference and training purposes.
Assist with special assignments and strategic initiatives as needed.
Qualifications :
A successful candidate will have:
2 years of Salesforce experience including configuration and support of Sales Cloud Service Cloud and Salesforce Customer Community.
Strong understanding of Salesforce administration including user management security settings and data management.
Handson experience with Salesforce Lightning.
Expertise in Salesforce reports and dashboards for datadriven decisionmaking.
Experience with creating and maintaining automated business processes using Salesforce Flow or similar tools.
Knowledge of workflow automation tools such as Process Builder and Flow.
Experience training and onboarding new Salesforce users.
Strong ability to collaborate with stakeholders to implement new features via configuration development or technology evaluations.
Strong communication skills with the ability to document processes clearly and collaborate effectively with crossfunctional teams.
Excellent problemsolving skills with the ability to diagnose and resolve technical issues.
Selfmotivated team player with excellent organizational skills.
Understanding of Agile principles and practices with a strong desire to work in a fully Agile team.
Nice to Have:
Salesforce Administrator Certification
Advanced Administrator Certification
SAFe Agilist Certification
Experience with Salesforce development tools and techniques is a plus.
Experience with applications and tools that integrate with or interact with Salesforce such as Marketo Tableau Qualtrics and Conga.
Additional Information :
Culture Index Survey: As part of our recruitment process we are utilizing Culture Index. To proceed with your application please click on the link provided to fill out the survey: https://go.cultureindex/s/5Gl1qSthKY
Where youll be working: We proudly support a collaborative remote environment for our globally distributed teammates while also using our Boulder office as a resource. #LIRemote
Compensation:
Scaled Agile is committed to fair and equitable compensation practices. The target salary range for this role is $65000 $90000. Final compensation for this role will be determined by various factors such as a candidates relevant work experience skills and certifications.
All your information will be kept confidential according to EEO guidelines.
SAI is committed to providing opportunities for professional growth. This position is also posted internally.
Employees of Scaled Agile are also compensated with a competitive benefits package including medical dental vision optional insurance products including identity protection and pet insurance 401K with a match flexible paid time off and company paid sabbatical after six years of service bonus plan and equity options.
Wondering if you should apply
As a company that helps organizations embrace and turn change into opportunity were looking for teammates with diverse experiences who thrive on applying their knowledge in new ways. You dont need to meet every listed qualification to apply. If youre motivated by an iterative approach to growth learning collaboration and relentless improvement we want to hear from you.
Work Differently. Build the Future.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
