Summer Conference Services Assistant

During the summer conference season the Office of Conference Services (OCS) coordinates with outside
organizations to host events and programs on campus. These rentals include performances conferences
athletic programs film productions and social events as well as day and residential camps. OCS is
responsible for planning logistics organizing setup and coordinating with internal departments while
providing exceptional customer service. OCS ensures that information is successfully communicated
between our clients and campus partners in a timely manner. The goal is to ensure that our clients are
completely satisfied with their experience at Iona while protecting the interests of the University.

Duties and Responsibilities
Understand administer and uphold the OCS policies and procedures
Serve as a liaison between the Office of Conference Services and internal/ external clients
Assist with preparation and light housekeeping duties in residence halls including making beds with
provided linens and conduct room inspections to ensure spaces are prepared for guest arrivals
Assist with facilities setups for conferences programs and other events
Prepare organize and maintain OCS summer inventory including the linen exchange program
Greet summer groups and assist with checkin & checkout trouble issues and provide
customer service support
Perform room inspections and assist with closing out residence halls after each group departure
Run errands and deliver event related items on campus
Perform daily classroom and event space inspections
Update daily OCS log
Provide oncall service for all overnight guests
Iona University liaison for OCS during the summer programs and group activities
Any and all other duties as assigned (some light medium lifting may be requested)

Qualifications

SCA must agree to be available for employment throughout the summer conference season: June 1 2025
August 15 2025.
SCA must attend the mandatory training sessions at the end of May (date TBA).
Previous summer conference experience preferred but not required as well as a strong
background in customer service and or hospitality.
Able to live oncampus for the duration of the summer conference program preferred but not
mandatory.
Must participate in oncall phone duty rotations.
Excellent writing and organizational skill with ability to effectively interact and communicate with
staff guests and members of Iona community.
Proactive responsible punctual and able to work independently and in a team environment.
Strong attention to detail practical judgment able to identify and resolve issues.
Commitment to enthusiastically to take ownership of projects and complete responsibilities in a
timely manner with limited supervision.
Basic computer skills and experience with experience with Microsoft Office.
Able to work a flexible schedule including some evening and weekend hours.
Staff members are entitled to a hour (unpaid) break (in the middle of the shift) for shifts of six
consecutive hours

About Iona University/EEO language

Founded in 1940 Iona University is a mastersgranting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45acre New Rochelle campus and 28acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across the School of Arts & Science; LaPenta School of Business; NewYorkPresbyterian Iona School of Health Sciences; and Hynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for longterm return on investment. Ionas LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all fulltime employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and longterm disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.