Reservations Coordinator Seasonal - DoubleTree by Hilton Hotel Seattle Airport
Reservations Coordinator Seasonal - DoubleTree by Hilton Hotel Seattle Airport
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The hourly rate is $24.45 per hour.
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#2 Worlds Best Workplace by Great Place To Work.
- Medical Insurance Coverage for you and your family
- Vision Dental Life and Disability Insurance
- Mental Health Resources
- Bestinclass Paid Time Off (PTO) you will accrue 18 days in your first year
- Supportive parental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate)
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Matching 401(k) plan
- Access to your pay when you need it through DailyPay
- Complimentary Duty Meals served in our Team Member Restaurant
- Employee Assistance Program
- Debtfree education: Access to a wide varietyof educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
EOE/AA/Disabled/Veterans
Come join the team at DoubleTree by Hilton Hotel Seattle Airport located just a short drive from Downtown Seattle. Be part of a team that was ranked #1 on Great Places to Work and on Fortunes Worlds Best Workplaces list!
The team is currently seeking an enthusiastic Reservations Coordinator that will provide support by processing group reservation information including rooming lists suites resumes and billing requirements. Communicating and verifying information between Meeting Planners Housing Bureaus Meetings and Conventions and Front Office. Processing reservation request calls as appropriate.
The ideal candidate for this role will possess:
- At least six months of customer service experience
- Ability to communicate and converse with guests in English.
- Previous experience working in hotel operations is a plus.
- The ability to work weekdays evenings weekends and holidays.
What will I be doing
Answers all reservations telephone calls and emails in a friendly manner using clear English communication. When processing emails or listening to callers ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales Meetings and Conventions and Front Office with reservation related questions.
Processes all group contracts from the Sales Department. Obtains data from various sources including but not limited to faxes electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.
Required Experience:
IC
Employment Type
Full-Time
