Market Manager NORAM - Hotel Business Travel

Education

College/university or Masters degree; degree in Hospitality Tourism or Business Administration is a plus but not required

Experience

Experience and knowledge of hotel sales and distribution and/or global travel management are strong assets

25 years success in selling within a B2B capacity experience within the travel or hotel industry an asset

25 years experience in supplier management and/or hotel negotiations.

High degree of business acumen extensive problem solving skills and establishing relationships at all levels of an organization both internally and externally.

Preferred experience within the corporate travel hospitality OTA airline GDS sector or other global network service related companies.

Specific skills

Hotel knowledge and contracting background

Strong analytical skills

Solid financial and negotiation skills.

Solid collaborative and influencing skills.

Ability to navigate in a complex environment.

Ability to interact with most levels of the organization.

Ability to travel as required

Self motivated

Drive for results

Hungry ambitious motivated actionoriented resultsfocused and metricsdriven

Drives each project and sales process up to completion in an autonomous creative and professional manner

Creative and brings new ideas and improvements

Shows initiative in new markets or takes calculated risks

Proven followup/persistence when facing challenging situations

Appetite for fastchanging business environment datadriven decision making

Structured

Organized and systematic

Prioritizes multiple activities well

Understands critical path

Plans tasks well in advance

Anticipates and communicates problems

Keeps satellite view

Organization and time management skills rigor attention to details

Strategic

Demonstrates ability to prioritize work and achieve teams KPIs

Analytical problem solver

Ability to select and present insightful dataset including performance market and competitor analysis and to implement meaningful action plans based on data

Problem solving skills and ability to identify trends

Incisive thinker

Looks at the global picture and thinks out of the box

Strong Communicator

Structured and assertive message

Simple clear concise logical andefficient communication

Ability to effectively communicate to various levels and through a variety of communication channels

Presents ideas and directives clearly and persuasively

Strong negotiation skills

Team Player

Shows respect to others and the team

Shares work thinks together shares problems

Help other team members to acquire skills or achieve targets/goals

Interacts continuously within the department and with other teams of CWT

*LI AF

*FB AF

The Market Managers primary responsibility in their assigned territory is to initiate develop and maintain a high quality portfolio of hotel products for RoomIts fastgrowing global customer base. You will beresponsible for growing unique content revenues with individual properties and local hotel chains while maximizing supplier yield. You will be responsible for establishing strategic relationship with these suppliers and will represent the face of CWT in the market:

Business Development: Grow Unique Content Revenues:

Develop and maintain a high quality portfolio of hotel products (i.e. relevant attractive and competitive)

Sign new unique content agreements with qualified strategic partners (at chain and hotel level)

Grow number of unique content transactions in collaboration with CWTs customer facing teams

Ensure supplier yield is maximized

Account Management: Develop and sustain strategic partners relationships:

Develop and sustain strong partner relationships by providing ongoing strategic and consultative support (relevant market insights superior support services) to hotel partners

Ensure best quality of content (optimized and competitive content rates and availability)

Collaborate with internal teams to ensure best supplier support

Ongoing reviews and negotiations

Maximize supplier revenues

Account Management: Represent the face of CWT in Market Managers allocated geographic area:

Support global chains locally

Manage Local chains

Represent the interface between CWT and our suppliers locally

Main responsibilities & duties

Business Development:

Develop and implement business development strategy to consolidate strategic Unique Content supplier portfolio

Communicate RoomIts unique value proposition within the marketplace to drive awareness of our brand and build relationships for the long term

Show deep understanding of customers needs and local competitive environment

Lead supplier contract negotiation and optimization and sign high yield agreements with qualified strategic partners (at chain and hotel level)

Manage complex agreements ensuring they benefit CWT our suppliers and our customers.

Ensure Pipeline database is kept up to date in accordance with agreed guidelines reflecting all activities undertaken and planned and maintaining a 100 accuracy.

Work with internal supplier & client facing teams to develop sales strategies that further our commitment to best practices and global collaboration

Perform other duties as assigned

Account Management:

Manage a dedicated supplier portfolio composed of local hotel chains and independent hotel groups

o Grow supplier revenues (focus on volume and yield)

o Ensure supplier revenues are fully collected

o Control and manage content quality (best rates and availability vs. competition)

Develop and sustain strong partner relationships

o Provide relevant data insights

o Provide unique market insights (partner reports competitive data key performance drivers)

o Provide support services (revenue management advice marketing opportunities market trends etc.

o Secure seasonal deals dynamic promotions within the guidelines set by Management to support the brands merchandising and marketing efforts

o Constantly explore new revenue opportunities linked to distribution of bedrooms but also ancillary services (food & beverage meetings & events etc.

Manage preferred suppliers at local/regional level

o Drive quarterly reviews at local regional or global level

o Run Market level optimization initiatives

o Serve as the industry expert to deliver valuable programs to CWT our clients and suppliers.

Support strategic global suppliers at local / regional level in alignment with global supplier owner

Execute effectively based on KPI metrics

Continuously consolidate knowledge of the ever changing travel landscape.

Liaise with Operations Marketing Revenue Management Program Management Traveler Services Sales teams to effectively communicate and coordinate supplier agreements.

*LI AF

*FB AF