Lead Service BDC Agent Automotive Customer Service
Lead Service BDC Agent Automotive Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
Now Hiring: Lead Service BDC Agent
Join Our Team Across Three Dealerships!
We are looking for a Lead ServiceBDC Agent to oversee and manage our Service Business Development Center (BDC) operations across our three dealerships. This key role is responsible for driving customer engagement optimizing service appointment scheduling and leading our BDC team to deliver exceptional customer experiences.
Responsibilities:
Oversee the daily operations of the Service BDC across all three locations
Train mentor and lead a team of BDC agents to meet performance goals
Monitor inbound and outbound call quality ensuring toptier customer interactions. Handle incoming customer calls promptly and courteously
Schedule service appointments and followup with customers on timely basis
Provide accurate information about service recommendations
Track all customer contact activities in Customer Relationship Management (CRM) system
Assist customers with general questions about services provided
Handle customer objections and find solutions
Followup on customers regarding service visits
Implement and refine strategies to increase service appointment bookings and customer retention
Work closely with the service managers and advisors to enhance workflow efficiency
Utilize CRM and dealership software to track and improve BDC performance
Handle escalated customer concerns and ensure prompt resolution
Qualifications:
- Previous experience in an automotive service BDC or similar customer service leadership role
- Strong communication and organizational skills
- Proven ability to lead a team and drive results
- Familiarity with dealership CRM and scheduling software
- A customerfirst mindset with a proactive approach to problemsolving
Why Join Us
Competitive salary and benefits package
Opportunity to lead and grow a highperforming team
Work in a dynamic and supportive dealership environment
Play a key role in enhancing customer satisfaction and service operations
If youre a motivated leader with a passion for customer service and automotive operations we want to hear from you!
Apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
