Product Director Consumer Solutions Hong Kong
Product Director Consumer Solutions Hong Kong
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Job Description
Team Summary
The Hong Kong and Macau (HKM) Product and Solutions team is responsible for enabling and commercializing Visa products and solutions based on market and client requirements driving the adoption of valueadded services and expanding Visa ecosystems through new digital partnerships. The HKM Product & Solution team is part of the Greater China Cluster and the team works collaboratively with other functions including Issuer Business Development Risk Finance and Marketing to structure solutions and drive initiatives that grow Visas payment volume and revenue across consumer and business payments at both financial institutions and nonFIs.
What HKM Product Director Consumer Solutions does at Visa
The HKM Product Director Consumer Solutions will be responsible for driving adoption and usage of Visa consumer products (Credit Debit Prepaid Offers and Loyalty) by solutioning and deploying new customer value propositions and valueadded services leading client engagements and pitches with subject matter expertise and thought leadership and growing existing Visa card portfolios for both financial institutions and nonFIs. The individual will report into the Hong Kong and Macau Head of Product and work closely with senior leaders across functions in Visa Hong Kong and Asia Pacific Hub Consumer Solutions team.
The role requires deep industry understanding of payment cards retail banking landscape channel management and digital customer experience. You will combine your product management experience with strong awareness of consumer and competitive trends in payments with the goal of driving engagement and adoption of Visa products and solutions.
The successful candidate will have demonstrable success at working effectively across matrixed organizations as well as the ability to define and articulate the product requirements for the market develop and champion changes to product rules policies and programs in order to align Visa client needs and ongoing growth of the network. The role will engage closely with various local regional and global teams (Credit Debit Prepaid and Offers & Loyalty teams).
Develop and execute Visas HKM Consumer product strategy including partner enablement pricing / rules adjustments new valueadded services rollout in order to deliver against targets (e.g. gross revenue cards in force payments volume xborder volume and active rates) across Credit Debit Prepaid and Engagement Solutions
Lead the solutioning and CVP design in new card issuance pitches product revamps and portfolio renewals by bringing together Visa and partners capabilities into a holistic differentiated solution that addresses client objectives and requirements
Continually assess client card issuing portfolio performance (including acquisition activation usage and attrition) taking a datadriven and analytical approach to drive ongoing growth in the portfolio identify optimization opportunities and promote the use of Visa products and solutions
Improve portfolio performance of selected issuers through card proposition revamps customized benefits and consultative engagements
Develop and maintain best practices market landscape and competitor analysis
Provide product support including internal approvals for new consumer card programs
Build and maintain Visa Consumer Product value proposition through deploying cardholder benefits Platforms and valueadded services leveraging Visas local regional and global partnerships. Identify the right merchant promotion and digital partnership opportunities for Visa and our clients to promote usage of Visa products based on annual budgets
Work closely with the Regional Product team in Singapore to define and develop strategies to build and refresh product content to support the Business Development team and our clients to grow manage and optimize Consumer Product solutions
Able to lead and manage cross functional project teams on key product or market initiatives with solid influencing skills for managing internal and external stakeholders
Manage coach and develop team members to deliver against Consumer Solutions goals and maximize the teams potential
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
12 or more years of work experience with a Bachelors Degree or at least 10
years of work experience with an Advanced degree (e.g. Masters/MBA
/JD/MD) or a minimum of 5 years of work experience with a PhD
Preferred Qualifications
12 years experience in a leading bank financial institution global payment
network or related payments company with 5 years of experience in
consumer credit cards and broad payments industry knowledge
Proven experience in consultative selling with strong ability in translating client
needs into product requirements and adapting existing product and solutions
to client and markets needs
Expert in strategic planning data analysis market research and program
management. Product management and/or management consulting
experience a plus
Ability to influence strategy while driving tactical program with
strong attention to details
Experience in managing teams and crossfunctional initiatives
Excellent verbal written presentation and interpersonal skills in influencing
internal and external stakeholders
Professional working proficiency in English essential and fluency in Cantonese
or Mandarin strongly preferred
Bachelors Degree Required
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
