Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Role
Our Solutions team is a worldclass collection of individuals who are focused on driving value for our clients. We are essentially a toptier technology and strategy consulting practice. As a key member of our Success organization youll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for presales implementations and ongoing optimization. If youre looking to create value for large organizations through elegant tech solutions this role is for you.
What youll do
- Provide strategic direction to clients on how to best drive value with our platform
- Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
- Demonstrate thought leadership and collaborate across numerous internal teams
- Establish relationships at all seniority levels throughout the organization
- Provide product and strategic insights based on your experience with clients
- Develop and execute comprehensive training initiatives
Requirements
- 4 years experience in Customer Success Consulting Account Management or similar
- Familiarity with managing complex Enterprise clients
- Formal or informal project management expertise
- Experience in complex SaaS products/platforms
- Bachelors degree
- Bonus: Experience working in or selling to Contact Centers/ Financial Institutions
Benefits:
- Stock options and Competitive salary
- Professional development support (trainings courses conferences books etc)
- Access to all the latest tools and equipment youll need
- Sports compensation reimbursement for therapy counseling sessions
- Team events: annual employee awards internal hackathons and a dozen cool events from cooking to the Glia olympic games :
- Diversity: 25 countries represented
Required Experience:
Manager
Employment Type
Full Time
