CSS Tech II - IS Client Support Service - Kettering - FTDays
CSS Tech II - IS Client Support Service - Kettering - FTDays
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Kettering Health is a notforprofit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with highquality care for every stage of life. Our serviceoriented mission is in action every day whether its by providing care in our facilities training the next generation of health care professionals or serving others through international outreach.
Responsibilities & Requirements
Job Summary
This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Provides major project support in addition to moves adds and changes for hospitals doctors offices and community health centers according to project schedules. Triages and prioritizes incoming issues according to guest impact patient safety and project timelines. Adapts to constant changes in the technology environment brought in to support clinical and business initiatives.
Education
- Associate degree or equivalent combination of education certification and experience
Work Experience
- 3 years of relevant IT (Information Technology) experience required
Licenses Certifications and Registrations
Obtain applicable certifications within 2 years of hire when required.
- ITIL (Information Technology Infrastructure Library) certificate (Information Technology Infrastructure Library)
- CompTIA A Certification (Computer Technology Industry Association)
Skills
Character
- Serves with humility. Has a seekfirsttounderstand mentality. Is a caring servant leader.
- Seeks wisdom. A selfstarter in developing themselves. Driven by curiosity to proactively learn and innovate. Has the heart of a learner.
- Builds trust. Develops healthy collaborative relationships.
Competencies
- Possesses excellent communication and collaboration skills with the ability to interact effectively with teams and customers
- Works within the defined standard processes systems and frameworks
- Demonstrates flexibility adaptability and prioritization skills
Essential Functions
- Provides prompt support for customer issues identifying the root cause and developing creative solutions to correct problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
- Provides dedicated desktop environment support to an assigned location or business area/function (hospitals Health Centers and remote locations.
- Triages desktop support incidents: responding to break/fix service requests identify and resolve workstation issues remotely or by visiting enduser PCs and documenting all resolutions.
- Participates in the deployment of new applications and technologies to workstations and computing devices by becoming subject matter experts and collaborating with vendors and other IS organizations.
- Leads in the hardware request process (receive assess deliver and install) and support moves adds and changes for departments.
- Provides major project support for large departmentwide and hospitalwide efforts including new construction projects in sometimes compressed schedules.
- Mentors and trains through onthejob knowledge transfers and knowledge documentation.
- Participates in the oncall schedule to provide asneeded support during offhours.
- Leads in IS related projects as directed and assists with technology refresh inventory management system imaging/staging and materials distribution.
- Perform the responsibilities of a Desktop Technician as needed.
New Hire/Annual Competencies
Annual competencies evaluated as required for the position:
- IS Leadership Development Program
- Annual Mandatory Education
Employment Type
Full-Time
