Business Operations Lead - Kato
Business Operations Lead - Kato
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Job Description
About the Job
Position: Business Operations Lead (FullTime)
Reporting to: CEO
Location: San Francisco 3/week in person)
Company Overview
Lenders are spending $58BN annually today on hiring humans to perform manual repetitive work for servicing their loan portfolios. This spend is ineffective humans are expensive and they make mistakes that lead to compliance fines.
At Kato we are building an AIpowered loan servicing platform across all communication channels to redefine how loan servicing gets done. With Kato servicing teams can consist of a single senior operations leader that is managing Katos AI agents and only reviewing cases that require escalation.
We are starting today with a compliance first Voice AI agent to automate outbound loan servicing calls and are already working with customers in the credit card auto and SMB lending spaces.
Kato is founded by a team with deep operating expertise in financial services and software engineering:
Kato is backed by institutional capital from Pear VC and angel investors from top tech companies such as Brex Bridge and Square. We are looking for top talent to join our team and power our growth.
The Role
We are looking for a driven high impact Business Operations Lead to join our team at this critical stage as we accelerate our growth and rapidly expand our customer base. This role offers a fastpaced highgrowth experience with exposure to every aspect of the company.
You will be responsible for driving missioncritical projects that directly contribute to the companys success. This includes leading and accelerating our topoffunnel GTM strategy conducting market research and supporting fundraising efforts.
You will report directly into the CEO.
Key responsibilities
Collaborate closely with leadership to define and execute strategies that maximize outreach and growth
Build and manage topoffunnel lead lists for potential customers and partners
Prospect customers via LinkedIn email and cold calling to generate discovery calls
Establish processes to track and continuously refine GTM efforts
Develop and refine fundraising materials including pitch decks and investor collateral
Conduct market research (e.g. TAM analysis) to inform strategy and positioning
Build and oversee critical company operational processes
Requirements
Bachelors degree in Business or related field
12 years of professional experience preferably in startups or consulting. Prior experience working at a startup in highgrowth mode is preferred
Strong communication and organizational skills
Ability to work independently and adapt to changing priorities in a fastpaced environment
Have an owners mindset with a strong bias for action
Proficiency with common business tools including Google Workspace (e.g. Google Docs Google Sheets) and Microsoft Office (e.g. PowerPoint Excel)
Why Join Us
Work with founders that have built and scaled financial products for 9 years
Work with an innovative startup that is redefining how loan servicing is done
Youll have significant opportunities for career growth and development
Employment Type
Full-Time
