Customer Support Associate
Customer Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Manage large amounts of inbound and outbound calls; dealing with subsequent inquiries and bookings in a timely manner.
- Follow scripts when scheduling appointments and handling different topics.
- Identify customers needs clarify information research every issue and provide solutions and/or alternatives
- Provide product and service information to customers.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Confirm all client appointments.
- Coverage of shifts in shortnotice/emergency situations (sickness etc.
- Customer contacts and rescheduling if needed.
- Participate in defined community outreach requirements (volunteerism)
- High school degree or equivalent
- Team player within team environment
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask set priorities and manage time effectively
- Detail Oriented
- Located in the Minneapolis MN or LaCrosse WI area
- Previous Customer Service experience
- Experience in Beauty Industry
- Great Company Culture
- Growth Opportunities
This is a remote position.
WAXING THE CITY CAREERS
At Waxing the City we are passionate about helping our clients look and feel their best. To do that we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a longterm successful beauty services career so finding the right talent and investing in their development is in our DNA. From proprietary hands on training to ongoing continuing education our talent stays up to date on the latest innovations and trends in services and products. In fact our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from cera (Latin for wax) and ologist (to indicate their level of expertise).
We and our franchisees hire talent that shares our commitment to providing a caring supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the selfesteem of the world.
We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If youre looking to learn and grow in your career and have a passion for the industry we want to hear from you.
Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions determining compensation benefits and other terms of employment. Waxing the City Worldwide LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing the City Worldwide LLC.
Required Experience:
IC
Employment Type
Full-Time
