Data and Reporting Manager - Servicing

Job Summary

The Data and Reporting Manager Servicing is responsible for aggregating and reviewing data across the Servicing division for the purpose of delivering information to rating agencies (Fitch and S&P) diligence partners and various surveys we contribute to. In addition this role is involved in the production of quarterly decks/presentations for review meetings with the rating agencies as well as numerous other external organizations. We intend for this individual to liaise with various departments across the Servicing Division along with external departments such as IT/Reporting and Corporate Finance. Core to this role is organizing our data and reporting enhancing how we obtain this data communicating with multiple parties across the business and improving how we view and analyze this information.

This position will report to the SVP of Financial Planning Analysis and Strategy to ensure that our key deadlines are being met. This person will also obtain exposure in other essential areas such as Servicing cost management initiatives quarterly/annual performance studies competitor analyses via rating agency data as well as any adhoc financial/operational projects.

Essential Duties and Responsibilities

• Gathers investigates and reviews servicing performance information to determine pipeline and KPI process improvement or reporting enhancements in an effort to develop or refine the pipeline and KPI management disciplines necessary to improve service delivery results and data collection.
• Performs servicing data & report review to evaluate analyze and assist in the assessment of performance in each servicing line of business against policies procedures pipeline disciplines and industry standards. Creates and coordinates management level performance summaries for distribution to senior and executive management.
• Supports Servicing leadership through the detailed review of servicing financial data against industry peers while helping to develop comparisons necessary to improve Planets industry position. Manages Rating Agency Key Performance Indicator data for effective reporting to Servicings senior managers and coordinates database changes with Planets reporting team.
• Develops strong relationships within internal and external business partners to develop and report performance results for immediate corrective action.
• Performs other duties as assigned.

Position Requirements

Education

• High School Diploma or GED required
• Bachelors in Finance preferred but mortgage servicing experience with college courses in Finance would be acceptable

Experience

• Minimum of six 6 years related technical work experience within mortgage banking portfolio analysis pipeline management default servicing and/or mortgage servicing preferred. Other combination of education and experience may be considered.
• Data review and presentation experience

Functional/Technical Skills

• Ability to define refine and analyze data preferably servicing data as well as fully understand business processes and pipeline management to support the development of performance metrics and the required reporting within the Servicing Division both in the Default Servicing and Servicing Operations Departments.
• Strong organizational and process management skills must be able to manage multiple tasks and projects simultaneously and able to meet deadlines.
• Strong data review research and structuring skills.
• Strong analytical oral and written communication skills.
• Strong attention to detail.
• Ability to work with others and independently as the situation requires.
• Strong problemsolving skills.
• High level of proficiency with Microsoft Office advanced Excel skills and some VISIO process workflow experience and Access database basics.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans dental and vision insurance. We provide short term and longterm disability insurance basic life insurance 401(k) and 10 employer paid holidays. In addition we offer supplemental benefits to include life insurance critical illness and accident plans.

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sustain predictable work attendance communicate with others frequently required to stand walk sit and use arms hands and fingers to reach handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Pursuant to the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.