Front Office Manager - Waldorf Astoria Monarch Beach Resort
Front Office Manager - Waldorf Astoria Monarch Beach Resort
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$ 80000 - 90000
1 Vacancy
Job Description
Join us in Orange County California and live in one of the nations top vacation destinations with yearround sunshinepicturesque beaches premiere attractions and a lively dining and arts scene.
The awardwinning Forbes 4Star and AAA 5DiamondWaldorf Astoria Monarch Beach Resort & Clubis looking for aFront Office managerto join theTeam!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach this town played an iconic role in the emergence of Californias surf culture and today is celebrated for its laidback vibe and fun active lifestyle.
The resort is perched on 175 acres atop a 150foot seaside bluff with over 400 rooms 115000 square feet of indoor and outdoor meeting space and 8 food and Beverage outlets.This includes4 restaurants a beach club lounge marketplace and IRD.
Classification:FullTime
Shift:Various must be available to overnight weekdays weekends and holidays.
Pay Rate:The annual salary range for this role is $and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available for you and your family
Want to learn moreHotel WebsiteFacebookInstagram
What will I be doing
As Front Office Manager you would be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Manage all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Ensure compliance with Company standards
- Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns
- Initiate and implement upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Complete audit procedures as needed
- Recruit interview and train team members
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
