Product Support Engineer
Product Support Engineer
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
Veeva Systems is a missiondriven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company we made history in 2021 by becoming apublic benefit corporation(PBC) legally bound to balancing the interests of customers employees society and investors.
The Role
We are seeking a talented Product Support Engineerto join our Product Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.
Our Product Support team is growing quickly in Poland and Hungary. As a member of the team you will be tasked with supporting our customers and internal stakeholders such as our Consulting and Sales Engineering teams. You will work closely with the Development and QA teams to diagnose troubleshoot and resolve complex issues. You will need to learn and adapt quickly be persistent and demonstrate outofthebox thinking.
This is a fulltime job with optional oncall responsibilities for weekend coverage. You must be based and eligible for employment in Poland as Veeva does not anticipate providing support for an employment visa/permit process. You are applying for aContract of Employmentwith Veeva Systems Poland sp. z o.o. There is no possibility forthis role to be delivered througha businesstobusiness contract. Business hours are from 9 to 18 which include a onehour unpaid lunch break.
What Youll Do
- Provide global support covering all issues related to the Veeva product suite
- Learn everything about our software and use that knowledge to ensure client success
- Support the client administrators across multiple organizations
- Troubleshoot critical production issues affecting endusers including system unavailability and data integrity issues
- Handle inquiries regarding all technical issues and information requests on application capabilities navigation installation or configuration
- Provide coordinated support for getting new releases and configuration changes into production
- Gather information for analysis carry out the necessary research set up test environments replicate issues locally and propose resolutions or workarounds
- Be a clientfacing representative of the Development and Product teams
- Document new processes and keep existing documentation and tools up to date as the environment changes
- Interface with engineering product management and professional services when necessary
- Attend daily meetings and provide status updates
Requirements
- 2 years of support experience in 2nd or 3rdline product support positions
- The desire to learn new soft and technical skills
- Experience working closely with Development and Technical Operations
- Ability to diagnose and use industrystandard tools and techniques to ensure the application performs to client expectations (e.g. FTP Postman AWS Tools)
- Fluent in English both written and verbal
- Analytical mindset a natural problem solver with a handson approach
Nice to Have
- Understanding of Java SSO SQL HTML
- Knowledge of Zendesk Jira and Confluence
Perks & Benefits
- Private medical insurance
- Life assurance
- Employee capital plans
- Glasses reimbursement
- Health & wellness programs
- Mobile phone & home internet reimbursement
#RemotePoland
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender race ethnicity religion politics sexual orientation age disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at.
Employment Type
Full-Time
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