Tier II Technician
Tier II Technician
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Job Description
Overview
Planned Systems International Inc. (PSI) is seeking a Tier II Technician. The Tier II Helpdesk Technician responds to work orders and walk in requests for deskside and remote support including hardware operating system software printer mobile devices and other end user IT related support requests for staff at Eisenhower Army Medical Center and its geographically separated units.
Onsite Fort Eisenhower GA
Essential Functions and Job Responsibilities
- Shall independently resolve all types of software and hardware support requests.
- Contractor shall be proficient with the current Windows desktop operating environment and installation and configuration of client software.
- Contractor personnel shall be able to utilize diagnostic software tools remote management applications and Active Directory utilities.
- Technician shall be the first escalation point for Tier I techs and should represent appropriate progression of knowledge from the entry level Tier I positions.
Minimum Requirements
- Minimum of 3 years of professional experience.
- Must meet DOD 8140 basic requirements for Tech Support Specialist: COMPTIA A Network or Security CE versions.
- Windows 10 Office 365 Active Directory ServiceNow and MS Office
Desired Qualifications
- COMPTIA A Plus CE and Security Plus CE.
- Associates or Higher in Computer Science or Information Technology.
- 5 years of professional experience.
Physical Demands
- Ability to work on office automation equipment. Infrequent travel within continental United States.
Company Benefits
PSI offers fulltime benefits eligible employees a competitive total compensation package that includes paid leave and options for employer sponsored group medical dental vision shortterm and longterm disability life insurance AD&D coverage legal services identity theft and accident insurance. Flexible spending account and health saving account options offer pretax savings for qualified medical dental and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses certifications and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race color religion age sex sexual orientation pregnancy gender identity genetic information national origin citizenship status veteran status protected veteran status disability or any other characteristic protected by applicable federal state or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources by emailing or by dialing.
Required Experience:
IC
Employment Type
Unclear
