Business Support Specialist
Business Support Specialist
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Job Description
We are seeking a proactive and detailoriented Business Support Specialist to join our team. This role will be essential in providing assistance to users solving inquiries and ensuring the smooth operation of inhouse developed applications. The ideal candidate will be able to monitor and implement necessary administrative changes within the system and serve as a primary point of contact for technical and applicationrelated support.
Business Support Specialist responsibilities include but are not limited to the following:
- Respond to and resolve user inquiries providing timely support for inhouse applications.
- Monitor and manage administrative changes within the system to ensure optimal functionality.
- Collaborate with crossfunctional teams to troubleshoot and resolve issues in the applications.
- Assist in the documentation of support processes FAQs and system updates.
- Provide enduser training and guidance on the proper use of applications when needed.
- Identify recurring issues and collaborate with the development team to improve the user experience.
- Assist in user account management and system configuration adjustments.
- Stay up to date with application updates and changes to ensure continuous system improvement.
Qualifications :
Minimum Educational Qualifications:
- Associates degree in life sciences computer science or another related science or engineering curriculum
Minimum Qualifications:
- Understanding of business process flow and design
- Prior experience in a systems support role
- Strong communication and interpersonal skills (verbal and written)
- Strong organizational troubleshooting and problem solving skills
- Capability to learn new software functionality and systems
Additional Information :
Position is fulltime working Monday Friday 8:00am 4:30pm with overtime as needed. Candidates currently living within a commutable distance of Lancaster PA are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA BioPharma Services is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
