End User Technical Support Analyst
End User Technical Support Analyst
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3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting hardware replacement applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution which includes advanced troubleshooting installation and configuration.
Requirements
- Customer Service Skills
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Active Directory Domain Services
- Troubleshooting skills with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a casebycase basis
Expertise and/or relevant experience in the following areas are mandatory: Customer Service Skills Windows Imaging and Driver Management User Profile analysis and migration
Education
Bachelor degree
Employment Type
Full Time
