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Conducts routine and complex analyses to support strategic decisionmaking
Data Collection & Management
o Gather clean and preprocess large datasets from multiple sources (Supabase ServicePro Citi bank PCard etc..
o Ensure data accuracy completeness and integrity through validation techniques.
o Develop and maintain data pipelines and ETL (Extract Transform Load) processes.
o Work with data engineers to optimize data storage and retrieval processes.
Data Analysis & Insights Generation
o Perform exploratory data analysis (EDA) to identify trends patterns and anomalies across different appliance brands models and regions to optimize inventory and service offerings
o Use statistical techniques hypothesis testing and A/B testing to validate business assumptions. Identify common failure patterns in appliances and assess the effectiveness of repair solutions.
o Build dashboards and reports to visualize key performance indicators (KPIs).
o Develop segmentation models to categorize customers products or service orders.
o Perform root cause analysis to identify drivers of business performance.
Provides valuedriven analytics through behavioral analysis and predictive modeling:
o Apply machine learning techniques (when relevant) to solve business problems like predict peak repair demand seasons and help optimize staffing and inventory planning
o Perform time series analysis clustering causal inference and other statistical modeling techniques.
Develops Home Serviceswide process dashboards linked to critical customer characteristics:
o Create interactive dashboards using tools like Tableau Excel.
o Develop automated reports to track business and operational metrics such as warranty claims repair costs and profit margins per service category
o Present findings in a clear concise manner.
Performs detailed analytics on Home Services programs to ensure revenue and profit targets are met:
o Perform endtoend analytics to answer business questions. Eg. Cost benefit analysis of a Customer Order Prescreen Program Identify if techs travelling less distances daily will have an impact on Profit
Collaborates with stakeholders to generate hypotheses and determine additional data needs:
o Act as a liaison between data engineering and business teams (Field team Tech supervisors Finance Marketing team)
o Work with product managers field operations marketing sales and finance teams to align data analysis with business objectives.
o Support data governance and compliance efforts.
Coordinates large and complex initiatives to ensure timelines and goals are met:
o Working on multiple large and longterm projects simultaneously across different business areas such as Field Operations Finance and Marketing.
o Working with all the stakeholders to manage priorities and deliverables. Use Monday board to track progress and inform stakeholders.
Focuses on rootcause solutions by extracting data points for indepth analyses:
o Building reports and analytics to understand the various factors that impact Business KPIs and impact daytoday business operations.
o Working closely with stakeholders to understand their pain points questions e.g. Building a comprehensive Technician Score Card to help evaluate their performance Building a tool to track Pending Service Orders and its impact to the business.
Designs executes and analyzes tests to drive continuous improvements and effectiveness of assets:
o Suggest and implement best practices for data analysis and reporting.
o Improve efficiency by automating repetitive tasks and optimizing workflows.
Integrates business efforts to create a seamless endtoend customer experience
o Ensuring all reporting and analytics with actionable insights are communicated to stakeholders.
o Built a standardized Tableau reporting and PPT template to ensure the correct information is communicated in a structured and detailed fashion.
Full Time