IT Helpdesk Specialist Hybrid - Work from home Princeton NJ
IT Helpdesk Specialist Hybrid - Work from home Princeton NJ
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1 Vacancy
Job Description
Purpose: The IT/Helpdesk Specialist is responsible for providing technical support to staff and ensuring the continuity of IT services. This role is responsible for the setup maintenance and operations of hardware software and systems deployed within the organization. The role reports to the IT Manager providing Tier I support to employees on issues implementing strategic IT projects and initiatives and providing user training.
Essential Duties & Responsibilities:
- Responsible for setup and maintenance of company hardware and accessories (laptops monitors docks printers etc.
- Responsible for employee onboarding and offboarding processes and procedures including training.
- Responsible for administration and evolution of Office 365 implementation (Email One Drive SharePoint and other services) Communication Systems (VOIP Fax Messaging) and other company software as well as office LAN/WAN.
- Provide Tier I support to employees for hardware and software issues and maintain the resolution time metrics within the helpdesk ticketing pipeline.
- Monitor systems for operational issues and address issues in a timely manner.
- Support the IT Manager in setting up organizational IT policies and procedures.
- Support the IT Manager in managing vendor relationships and support SLAs for issues related to vendor provided services.
- Collaborate with other members of the Systems and IT team in the rollout of new initiatives.
- Conduct periodic training sessions for users for MS Office One Drive SharePoint Zoom Adobe and other software applications.
- May be required to perform other duties as assigned
Qualifications :
Knowledge Skills & Abilities
- Microsoft Windows desktop and MacOS administration.
- Experience administering O365 Exchange Azure Active Directory and SharePoint environment.
- Experience with local area networks and WIFI maintenance and troubleshooting preferred.
- Prior experience supporting applications: HubSpot RingCentral TeamViewer Sentinel One Zoom and Adobe are preferred.
- Exemplary interpersonal skills and able to communicate effectively (verbally and in writing) with diverse backgrounds and at various levels in the organization.
- Can function at a highlevel with little operational oversight.
Education & Experience
- High School Diploma or GED required
- 2 to 5 years experience providing Helpdesk support required
- Associates degree or greater preferably in a Computer Science or related discipline preferred
- Information Technology certifications preferred
Additional Information :
Work Environment & Physical Demands
Employee may work from home and is expected to maintain a safe productive work environment with secure internet access. Must be able to operate a computer with or without reasonable accommodation. The office work environment is that of a typical office environment. Noise level is low to moderate.
Travel
Commuting to the Princeton NJ office is required on a regular basis as this is a hybrid position.
Accommodations
To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica visit: www.lingraphica!
This Organization Participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en EVerify y proporcionar al gobierno federal la informacin de su Formulario I9 para confirmar que usted est autorizado para trabajar en los EE. UU.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
