Polish-speaking Service Desk Technician
Polish-speaking Service Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Polishspeaking Service Desk Technician (Onsite/Hybrid in Budapest Hungary)
Location: Budapest Hungary (Onsite/Hybrid)
Job Type: Fulltime
Salary: Competitive salary benefits
About Us: We are a leading global technology company focused on providing cuttingedge IT services and solutions. We are currently looking for a Polishspeaking Service Desk Technician to join our team in Budapest. If you are passionate about technology troubleshooting and providing exceptional customer service this is a great opportunity for you to make an impact while supporting users and clients with their ITrelated needs.
Key Responsibilities:
- Offer technical support to Polishspeaking users via phone email and chat ensuring efficient resolution of technical issues.
- Troubleshoot and resolve hardware software and network issues to minimize disruption and ensure smooth operations.
- Log and track all service desk tickets ensuring accurate documentation of issues and resolutions.
- Escalate unresolved or complex issues to specialized support teams and follow up to ensure timely resolution.
- Provide guidance to users on IT systems and applications ensuring they have the tools and knowledge to solve basic technical problems independently.
- Collaborate with other IT teams to identify recurring issues suggest improvements and contribute to longterm solutions.
- Maintain a high level of user satisfaction through clear communication timely responses and proactive issue resolution.
- Stay current with industry trends new technologies and company updates to ensure accurate and uptodate support.
- Ensure all service desk activities align with IT policies and best practices.
Requirements:
- Fluent in Polish (both written and spoken); proficiency in English is required.
- Previous experience in a service desk helpdesk or IT support role is highly desirable.
- Strong technical knowledge of IT hardware software and networking systems.
- Excellent troubleshooting skills with the ability to diagnose and resolve technical problems quickly and effectively.
- Ability to communicate technical information clearly and concisely to nontechnical users.
- Strong organizational and multitasking abilities with a focus on providing efficient support in a fastpaced environment.
- Experience with service management and ticketing systems is a plus.
- Customerfocused mindset with a commitment to delivering highquality service.
Benefits:
- Competitive salary and comprehensive benefits package.
- Hybrid work model offering flexibility to work both onsite and remotely.
- Health insurance and wellness benefits.
- Opportunities for career development and technical skill enhancement.
- A dynamic and collaborative working environment with a global team.
- Access to training resources to further develop your IT skills.
- Modern office space located in the heart of Budapest.
How to Apply: If youre passionate about technology and have a flair for helping others solve technical issues we encourage you to apply! Please send your CV and cover letter to Insert Email.
We look forward to reviewing your application!
Employment Type
Full Time
