Italian-speaking Client Relations Coordinator
Italian-speaking Client Relations Coordinator
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Job Description
Job Title: Italianspeaking Client Relations Coordinator (Maltabased)
Location: Malta (Local candidates only)
Job Type: Fulltime
Salary: Competitive salary benefits
About the Company: We are a renowned global company that values strong relationships with our clients. We are seeking a dedicated and skilled Italianspeaking Client Relations Coordinator to join our team in Malta. If you are passionate about building and maintaining client relationships while providing toptier service this opportunity is perfect for you.
Key Responsibilities:
- Act as the primary point of contact for Italianspeaking clients ensuring clear professional and timely communication.
- Build and nurture longterm relationships with clients understanding their needs and ensuring high levels of satisfaction.
- Coordinate with internal teams to deliver tailored solutions for clients addressing inquiries issues and requests.
- Assist in onboarding new clients ensuring a smooth and seamless experience.
- Handle client feedback concerns and escalations with a solutionoriented approach.
- Monitor client accounts and proactively address any issues or areas of improvement.
- Ensure that all client interactions are accurately documented in the CRM system for effective followup.
- Prepare reports and provide updates to clients as needed ensuring they are informed and satisfied with our services.
- Collaborate with other departments to ensure that client needs are met and expectations exceeded.
- Contribute ideas to improve client relations processes and enhance the overall client experience.
Requirements:
- Fluent in Italian (both written and spoken); proficiency in English is required.
- Previous experience in a client relations account management or customer support role is a plus.
- Excellent communication and interpersonal skills with the ability to build rapport and manage client expectations effectively.
- Strong problemsolving skills and a proactive approach to addressing client needs.
- Ability to work independently and as part of a team managing multiple tasks effectively.
- Detailoriented with strong organizational and timemanagement skills.
- A clientfirst mentality with a passion for delivering exceptional service.
- Ability to thrive in a fastpaced dynamic environment.
Employment Type
Full Time
