Italian Customer Care Associate
Italian Customer Care Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Customer Care Associate (Remote Portugal)
Location: Remote (Portugalbased candidates only)
Job Type: Fulltime
Salary: Competitive salary benefits
About the Company: We are an industryleading company committed to delivering exceptional customer experiences. We are looking for a highly motivated Customer Care Associate to join our team. As a remote position for candidates based in Portugal this role offers the flexibility to work from home while delivering topnotch support to our valued customers.
Key Responsibilities:
Act as the primary point of contact for customers addressing inquiries and providing solutions via phone email and live chat.
Ensure customer issues are resolved efficiently and effectively maintaining a high level of satisfaction.
Assist customers with troubleshooting product inquiries and servicerelated concerns.
Keep thorough records of customer interactions ensuring all issues and resolutions are logged accurately in the CRM system.
Collaborate with internal teams to address customer concerns and improve the overall service experience.
Provide timely updates and followups to customers ensuring their needs are met and issues are resolved.
Identify opportunities to improve customer service processes and share feedback with management.
Consistently meet key performance indicators such as response times resolution times and customer satisfaction levels.
Requirements:
Fluent in Italian (both written and spoken); proficiency in English is a plus.
Previous experience in customer service support or a similar role is preferred.
Excellent communication skills with the ability to convey information clearly and professionally.
Strong problemsolving abilities with a focus on providing practical solutions to customer issues.
Ability to work independently in a remote environment while staying organized and selfmotivated.
Exceptional attention to detail and the ability to manage multiple tasks effectively.
A customerfirst mindset with a passion for delivering highquality service.
Familiarity with CRM software and other customer service tools is a plus.
Benefits:
Competitive salary and benefits package.
Health insurance and wellness support.
Flexible remote work environment.
Opportunities for career growth and professional development.
A dynamic and supportive team culture.
Worklife balance with a focus on employee wellbeing.
Employment Type
Full Time
