Customer Support Service-German Speaker
Customer Support Service-German Speaker
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Job Description
Job role: Customer Support
Language: German
Schedule Monday to Friday Rotative Shifts TBC
Summarized JD Answering customers queries via phone email or chat; troubleshooting;
Mandatory Skills
12 months of Customer Support within Contact Center (preferably);
Knowledge of BPO KPIs: CSAT (Customer Satisfaction); NPS (Net Promoter
Score) & SLAs (Service Level Agreement)
Location Office Based
Office Location Lisbon (Anjos or Alcntara offices TBC)
Recruitment Steps Initial Screening WLA Ops round OLA HR interview
Annual Base Salary From
C&B
Language
Premium Bonus/Monthly
235
Meal allowance/Daily 763/ work day paid in meal card (net amount)
Transportation Bonus /year
Yearly Target Bonus 5 of the yearly gross base salary
Total Salary/Monthly benefits
Other Benefits Health Insurance & Life Insurance & Family Plan (Spouse and Children)
Type of Contract 1 month training contract 1 year FTC w/ 30 days probation
Relocation Support (for
people moving from
outside of Continental
Portugal)
Bureaucratic support to get the NIF and NISS
Assistance in finding house according to the needs of the candidate
Relocation bonus of (gross) paid with the first payroll cycle
JD overview
Live chat Email (Inbound Calls might occur accordingly with the project)
Identifying the clients problem; troubleshooting them to find the solution
Documenting each action you take; and categorizing cases and possible
bugs
Understand and remain up to date with clients policies and guidelines
Policy Safety and Copyright management (e.g Understand ads navigation
policy and copyright guidelines)
Troubleshoot different problems (e.g problems with playing videos
uploading account & bugs issues membership issues)
Analyze data and trends in order to create meaningful insights for customers
& report on key performance indicators.
Employment Type
Full Time
