IT Operations Analyst
IT Operations Analyst
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
IT Operations Analyst Kilkenny 12Month Initial Contract)
An exciting opportunity has arisen for an experienced IT Operations Analyst to join an international agribusiness. This is a contract role with the potential to transition into a permanent position. The successful candidate will report to the IT Operations Team Lead for EMEA.
Location: This is a fully onsite role based in Co. Kilkenny Ireland.
Key Responsibilities
Technical Leadership in IT Service Management:
- Lead the hardware build of servers desktops and laptops ensuring adherence to company standard builds and collaborate with the Infrastructure team to install required applications.
- Manage software deployment of companystandard builds across client devices.
- Participate in the build and installation of technology infrastructure in the manufacturing environment.
- Implement disaster recovery solutions and conduct testing of DR procedures.
- Oversee the implementation of security patching across the IT estate.
- Conduct security compliance reporting.
- Support both Applications and PMO teams via the service catalogue.
- Manage physical infrastructure to ensure secure and compliant services.
- Regularly review the IT Service Continuity Management (ITSCM) risk log.
- Ensure operational backups for critical services and data.
- Report on support performance in alignment with IT Service Level Agreements.
- Perform and document system health checks.
- Maintain and update system architecture documentation and asset inventories.
- Adhere to site operational procedures.
- Assist with Active Directory administration and group policy management within Process Domains including integration with OT applications.
- Diagnose and resolve technical issues by referencing manuals engaging with users and conducting system diagnostics.
Incident Change & Release Management:
- Register and track all user support calls through the Call Management System.
- Provide 1st 2nd and 3rd line support for the OT/Infrastructure environment as needed.
- Process Incidents and Service Requests in a timely manner.
- Manage Change Requests across all OT/Infrastructure services following the five phases of change management.
- Collaborate with key stakeholders to ensure seamless service delivery.
- Support the team in handling major incidents when required.
- Execute release requests in accordance with the agreed release process.
- Assist with release golive activities as necessary.
- Support changes and physical troubleshooting of manufacturing LANs including specifying network switch and firewall changes submitting change requests patching and documenting structured cabling.
- Liaise with thirdparty service providers for incident change and release management support.
- Ensure all Service Desk tickets are uptodate and contain accurate information including relevant notes and details of actions taken.
Project Management:
- Provide OT/Infrastructure support for business projects as required.
- Understand business objectives and requirements for relevant projects.
- Define project scope timelines and deliverables to ensure alignment with business goals.
- Ensure proposed designs are fit for purpose and futureproofed.
- Coordinate IT teams and vendors to successfully execute deliverables.
- Carry out complex technical tasks when necessary.
- Ensure documentation is kept up to date and centrally stored.
- Secure approvals from GBS for proposed solutions in line with the Group OT/Infrastructure strategy.
- Obtain approval from the Architecture Review Board (ARB) for all OT/Infrastructure solutions.
- Participate in the build and installation of manufacturing technology infrastructure.
Knowledge Management Problem Management Capacity & Availability:
- Drive continuous improvement and encourage innovation within the team.
- Facilitate the transition of new OT/Infrastructure services to the Infrastructure Support Team through knowledgesharing processes.
- Identify and resolve recurring incidents proactively.
- Contribute to capacity and availability management efforts within OT/Infrastructure.
- Maintain alignment between OT/Infrastructure and Applications teams.
Vendor & Purchasing Management:
- Manage IT OT/Infrastructure spending including invoice processing and goods received notes (GRN).
- Create OT/Infrastructure ecapex requests as needed.
- Develop and maintain a supplier contract database for IT services.
- Maintain an OT/Infrastructure vendor management website to track issues and leverage data for vendor review meetings.
- Build and sustain relationships with OT/Infrastructure vendors and service providers.
- Provide input for annual negotiations on IT service contracts leveraging Group Purchasing when applicable.
- Liaise with head office to align central IT solutions with OT/Infrastructure needs.
- Maximise operational service levels through vendor partnerships ensuring quality service delivery and seeking cost optimisation opportunities in line with targets.
Additional Responsibilities:
- Flexibility in working hours to meet business needs.
- Participation in outofhours (OOH) support rosters.
- Availability for outofhours work as required to complete tasks.
- Adherence to corporate standards including financial procedures project management methodologies quality assurance health and safety regulations and IT service delivery practices.
- Assist the Infrastructure Manager with the delivery of duties.
- Maintain an awareness of the corporate strategy and ensure projects and initiatives align accordingly.
- Provide support to end users and team members to uphold the highest level of service.
- Contribute to the implementation and maintenance of industrystandard IT development and service delivery methodologies across the Infrastructure estate.
Contractor Role 250 per day
Employment Type
Full Time
Key Skills
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