Dutch Customer Service Agent

Job Title: Dutch Customer Service Rockstar Join CBTs Thriving Team in Sofia!

Location: Sofia Bulgaria
Employment Type: FullTime

About CBT:
At CBT we believe that exceptional customer service is at the heart of everything we do. As a global leader in digital services were on a mission to create the best possible experience for our customers and we need passionate individuals to help us do just that! If youre fluent in Dutch and love connecting with people we want you to be part of our fun dynamic and forwardthinking team in Sofia.

The Role:
As a Dutch Customer Service Rockstar youll be the voice of CBT delivering exceptional service to our Dutchspeaking customers. Youll tackle inquiries resolve issues and provide solutions with a friendly professional touch. Every day will bring new challenges but with your cando attitude and problemsolving skills youll help our customers feel valued heard and supported. Ready to take customer service to the next level Lets get started!

Key Responsibilities:

• Provide outstanding support to Dutchspeaking customers via email chat and phone.
• Resolve customer queries with speed precision and a personalized touch.
• Ensure customer satisfaction by handling each interaction with care and professionalism.
• Use your expertise to guide customers through complex issues and deliver simple actionable solutions.
• Work closely with the team to continuously improve the customer experience.
• Keep up to date with product knowledge and industry trends to provide the best support possible.

What Were Looking For:

• Fluency in Dutch (both written and spoken) is a must!
• Excellent communication skills you know how to keep it clear friendly and professional.
• A passion for helping others with the ability to think on your feet and find solutions quickly.
• A customercentric mindset with a genuine desire to improve the customer experience.
• Previous experience in customer service or a related field is a plus but not required well provide the training!
• A positive attitude and an eagerness to work in a fastpaced everchanging environment.

Why Choose CBT

• Make an Impact: Be the goto person for our Dutchspeaking customers and make a real difference in their experience.
• Career Growth: At CBT we believe in promoting from within so your career growth is in your hands!
• Vibrant Team: Join a team that values collaboration innovation and having fun while achieving great things together.
• Awesome Perks: Competitive salary health insurance flexible working hours and other exciting benefits.

Ready to Join the CBT Family
If youre ready to bring your Dutch language skills passion for customer service and positive energy to a team thats redefining the customer experience we want to hear from you! Apply today and start your journey with CBT where amazing service is just the beginning.