CSR - Outbound Agents
CSR - Outbound Agents
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION DESCRIPTION
Customer Service Representative Outbound
Reporting to: Team Manager
A SNAPSHOT OF YOUR ROLE
What your day could be like:
- Contact customers to secure and document important vehicle data
- Initiate and manage the coordination of scheduled appointments
- Outbound calling
- Handle customer information in conjunction with data privacy and compliance policies
- Utilize online support tools to research data maintain accurate notes and track or log key process steps and statuses
- Perform workload in accordance with daily deadlines and expectations
- Use a customerfocused needsbased review process to educate customers about their claim.
- Provide prompt accurate and friendly customer service ensuring that customers feel supported and valued.
- Engage in active listening with callers confirm or clarify information and manage the call according to training.
- Accurately enter customer and claim information into system database.
- Maintain a strong work ethic with a total commitment to success each and every day
A BIT ABOUT YOU
- Has prior experience with telephonebased customer service (preferred)
- Passionate about delivering excellent customer service
- Has Excellent written and verbal communication skills
- Speaks clearly while being friendly and courteous
- Has strong listening skills attentive to the details asks clarifying questions and help problem solve
- Proficient in computers and has strong typing skills
- Experience with CRM software is an advantage
- Adaptable and accountable
- Remains calm under pressure and can think and react quickly especially in times of distress for customers
- Manages difficult or emotional customers in a calm polite and professional manner
- Responds to constructive feedback in a positive and professional manner
- A quick learner and can apply new skills quickly
- Has the ability to multitask and prioritize tasks
- Thrives in a fastpaced environment
- Work extended/flexible hours including weekends holidays and evenings as necessary to meet customers needs
WHAT SUCCESS LOOKS LIKE
- High customer satisfaction and efficiency rating.
- Excellent feedback from customers.
- Achievement of KPIs.
Employment Type
Full Time
