Senior Associate Quality - Korean
Senior Associate Quality - Korean
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Salary Not Disclosed
1 Vacancy
Job Description
Education:
Have finished at least Senior High School level but Bachelors degree holder or in progress is highly preferred
Qualification:
- 3 or more years of relevant previous customer services experience (preferably in contact centers includes time in a quality assurance role)
- 1 or more years in a quality assurance role (BPOrelated experience is highly preferred but not required)
- Live customer support experience (phone chat email inperson etc. handling US based users.
- Live customer support experience for users in a Japanese speaking country is a plus.
- This role is also open for fresh graduates who are eager to embark on an exciting and rewarding career in the outsourcing industry!
Technical Skills:
- Strong analytical problem solving and general troubleshooting skills
- Excellent general computer skills Soft skills
- Excellent written communication and interpersonal skills
- Must exhibit active listening be able to probe effectively and handle issues and complaints in a courteous professional and friendly manner
- Problem solver able to multitask think creatively and escalate issues and ideas to solve these issues.
- Strong customer first focus and ability to provide excellent white glove support even when delivering bad news. Proven ability to deescalate customer issues using soft skills and empathy is key
- Techsavvy
Language:
- Bilingual with intermediate to excellent spoken and written English communications skills and nearnative to native Korean language proficiency
- Experience living in Koreanspeaking country preferred.
Employment Type
Full Time
