Senior TechOps Engineer
Senior TechOps Engineer
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Job Description
Job description:
The TOC (Technology Operations Center) is a 24x7x365 department dedicated to the realtime monitoring alerting and coordination of production systems though technology and incident management. At ECS we are the first responders for all incidents affecting our customers partners and affiliates.
The TOC Senior Technician is a handson technical position that requires a breadth and depth of technological understanding to ensure progress in both working practices and ongoing support. You will have a hands on role in monitoring all IT applications and will be responsible for understanding and escalating business issues. Technicians will coordinate updates to core monitoring applications with an overall understanding of the organization and the desire to ensure issues are motivated to resolution.
Some main responsibilities include:
- Handson management of the TOC activities during their shift.
- You will report to Manager
- Senior level knowledge across all enterprise ECS monitoring tools.
- Perform audits on monitoring tools to ensure the entire IT enterprise is being monitored.
- Work with IT and business to put into place more specific monitoring.
- Understand all IT services that could help customers and the business.
- Ensure TOC notifications are accurate and sent out within published SLAs.
- Inform management of status on all issues and projects for your team.
- Assist Engineering teams to support Security vulnerability management (patching).
- Support CI/CD Pipelines across all environments (Jenkins/AWS CodeBuild/AWS CodePipeline).
- Directly log into Linux/command linebased servers to initiate expiring certificate updates.
- Provisioning and decommissioning certificates inclusive of generating CSRs (Certificate Signing Request).
- Manage certificates for multiple websites and internal tools such as GitHub.
- Work directly with a CA (Certificate Authority) to order/renew certificates (SSL/TLS).
Qualifications :
Qualifications:
- 5 to7 years of experience in Information Technology and in a Technology Operations or DevOps environment.
- AA or BA degree.
- Work with crossfunctional teams. Flexible enough to work with different technical skill levels.
- You should available to work any shift weekends and holidays. Must be available for oncall duties as scheduled.
- You shall have a working knowledge of modern IT monitoring systems such as: AWS CloudWatch and DataDog.
- Working knowledge of modern IT operations systems/tools such as: Atlassian Confluence Atlassian Jira Atlassian Statuspage and xMatters.
- Experience with software architectural patterns and cloudbased technologies.
- Work with vendors carriers and suppliers in the provisioning and maintenance of services.
- Work with Certificate Authorities to order/renew/provision certificates.
- Ability to issue commands via command line interface within a Linux based environment.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Benefits
Experian care for employees work life balance health safety and wellbeing.
1 In support of this endeavor we offer the best family wellbeing benefits
2 Enhanced medical benefits and paid time off.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
