Please Note:
- This is a 100 Remote Position; However the Client is only looking for Candidates Local to Hawaii as he will be to go onsite in case of severe problems.
- This is a PartTime position.
- Normal business hours are 7:00 AM to 4:30 PM Monday through Friday.
About the Role:
Assist our Federal Client on an asneeded basis: through online email onsite and/or phone support in the following areas:
- Maintenance of SharePoint Online applications (Analyst/Developer support) including:
- Troubleshooting and resolving timesensitive issues through testing and interaction with users.
- Assist in upgrades of the SharePoint Online sites from classic to modern look.
- Analysis including documenting the problem and recommending alternatives.
- Administration of SharePoint online environment (Administrator Support) includes:
- Assisting in Site Collection administration of the DOT site.
- Assisting in resolving system issues.
- Planning of tasks based on the work assigned and estimating costs to complete the assignment.
- Training information technology staff and enduser staff. This includes creating and updating current technical and training documentation.
- Must be able to document all resolutions to tickets when requested by State IT staff.
Job Responsibilities and Expectations:
- Support for trouble calls and other unexpected problems will include normal business hours as well as afterhours when the need arises.
- The maximum expected response times shall be as follows during normal business hours:
- For severe problems acknowledgement must be received by telephone within one 1 hour at most and contractor must be able to respond onsite or remotely within two 2 hours.
- For less severe problems telephone service must be provided within four 4 hours and contractor must be able to respond onsite or remotely within twentyfour 24 hours.
- The maximum expected response times shall be as follows after normal business hours:
- For severe problems acknowledgement must be received by telephone within two 2 hours at most and contractor must be able to respond on site or remotely within four 4 hours.
- For less severe problems telephone service must be provided within eight 8 hours and contractor must be able to respond onsite or remotely within twentyfour 24 hours.
- Candidate has to bear travel expenses in case if required to go onsite.
Requirements
CANDIDATE QUALIFICATIONS
- At least eight 8 years SharePoint Online system administration (Site Collection Administration) and development experience.
- At least eight 8 years maintaining and upgrading (classic to modern look) sites in a SharePoint online environment.
- Working experience using Infowise Ultimate Forms Power Apps Power Automate and other development tools used in the maintenance of SharePoint Online applications.
- Working experience in Migrating SharePoint data using Sharegate.
CANDIDATE QUALIFICATIONS At least eight 8 years SharePoint Online system administration (Site Collection Administration) and development experience. At least eight 8 years maintaining and upgrading (classic to modern look) sites in a SharePoint online environment. Working experience using Infowise Ultimate Forms, Power Apps, Power Automate and other development tools used in the maintenance of SharePoint Online applications. Working experience in Migrating SharePoint data using Sharegate.