Game Community Manager
Game Community Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Game Community Manager you will join a team of passionate social media & community experts dedicated to building the most rewarding community experiences for March of Empires players & fans around the world.
In this role you will support your Senior Game Community Manager in fostering healthy & thriving communities for your game. Your key responsibilities will be interfacing with & understanding your games communities in order to keep them entertained engaged with the game & cared for; as well as advocating for opportunities suggested by players to continuously keep improving their gaming experience.
Your main responsibilities as a Game Community Manager will be:
Community Moderation & proactive engagement:
- Take ownership of the moderation & engagement strategy for the game: continuously improving the approach for the game by testing out new grounds & activities.
- Establishing community performance targets in terms of: overall coverage reply times community Csat overall sentiment community retention metrics & utilize tools & processes at hand in order to continuously improve performance
- Relaying customer care related issues to the appropriate team(s) & managing community expectations with regards to customer care related issues
- Reporting back to game management on community feedback on a biweekly basis
- Keeping the game community hubs as safe as possible: by enforcing platform rules applying community code of conduct utilizing the processes/tools/guidelines at hand. Keeping track of ingame bans
- Building on community response bible making sure that new topics are addressed & that canned responses are in line with the games communication approach.
Social Media strategy support:
- Supporting community strategy plans keeping engagement at the heart of those plans (e.g ensuring there is active moderation & engagement during livestreams or community challenge campaigns).
- Track & analyze community & content performance KPIs draft & share reports on a regular basis.
- Conducting benchmarks & trends observations: be a proactive source of ideation for the Games community team but also for the games marketing & management teams.
Project Management:
- Developing editorial content to support the moderation & engagement strategy for the game with the ultimate goal of keep driving community members back to the game all the while achieving community performance targets: patchnotes blogposts newsletters etc. & report on the performance of this content.
- Coordinate UGC programs for their game(s) (e.g Content Creator Program hashtag challenges community contributions board etc. & report on the performance of these initiatives.
Qualifications :
- 1 to 2 years of experience in a similar position
- A passion for gaming & gaming experiences of all kinds.
- Analytical mind & KPI driven
- Relationship driven: Build credible & trusting relationships in a fastpaced environment with a broad range of colleagues & collaborators across the company & the world.
- Focused on objectives & KPIs.
- Knowledge of community tools: publishing tools moderation tools content creation tools (e.g Canva/Photoshop).
- Fluent in English both written & spoken.
- Ability to work in a fastpaced & international environment.
- Positive energy team spirit & a zest of fun are a must.
Additional Information :
Please include with your CV a cover letter in your application detailing why you are the person we need to hire!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
