Quality and Process Excellence Lead

Educational Qualification

BE / B Tech/ MBA/ B.Stat from a Premier Institute

Skills Must Have)

Programmanagement & change management

Problemsolving tools/ analytical skills

Excellentcommunication / interpersonal facilitation skills

High energylevel confident assertive and team player

Experience Minimum)

ConsultingExperience

Minimum 2years as Quality & Process Excellence practitioner & total 5years of Experience.

Experienceof managing team of quality practitioners.

• Strong functional knowledge of Six Sigma Statistical tools Quality& Process reengineering

Exposure toISO CMMi or COPC will be added advantage

Consultingexperience in Shared Services Set up/BPO space is desirable

Job Description

Responsiblefor driving quality initiatives for Wipro / Client Accounts.

Working withdispersed cross functional teams on organizational process (re)design or industry specific business processes

Leveragebusiness optimization & innovation tools & application forprocess reengineering

Benchmarkingprocesses Mgmt dashboard set up & building the best practicesrepository.

Changeplanning and management for deployment of redesigned processes and bestpractices for large teams without reporting relationship

Facilitatingworkshops remote groups and leading process diagnostic for articulationof process issues and solution formulation

Roles & Responsibilities

Exposure in driving high impact transformation projects involving technology and process reengineering.

Experience in relevant process excellence tools and machine learning programming are an added advantage

Qualifications

1. Lead consulting assignments and deliver business value to the customers through quality initiatives.
2. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
3. Drive benchmarking and best practices deployment across accounts.
4. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
5. Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
7. Drive projects to improve and maintain the profitability of the process.
8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
9. Drive a culture of process improvement using tools like Six Sigma Lean and Kaizen.
10. Drive standardization practices and ensure strict compliance in internal and client defined processes.
11. Ensure all process metrics are met.

Mandatory Skills

1. Ability to work in cross functional teams and demonstrated ability to drive change in the process.
2. Demonstrated history of working in the outsourcing/offshoring industry or in related fields.
3. Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
4. Project management experience in driving six sigma and lean projects.
5. Hands on experience in driving large transformational programs involving process reengineering analytics automation etc.
6. Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients
7. Well versed with MS Office Excel and PowerPoint