Billing Support Specialist
Billing Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
Founded by experts with more than 70 years of collective experience in the staffing solutions industry TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from smalltomedium entities to largescale enterprises (including Fortune 500 companies) TASQ is fully capable of meeting staffing demands at all levels and across different industries.
Basic Function:
The candidate is responsible for answering inbound customer service calls related to patient accounting questions. Answer inbound customer service calls and make some outbound follow up calls in a professional serviceoriented manner. Answer the calls timely without drops/abandons. Ascertain the reason for the call and assist the caller with their questions concerns or problems with the focus on first call resolution Facilitate resolution by referring the matter to the issue/content expert Escalate the matter to a supervisor request the appropriate information or take appropriate action so that the issue expert is able to resolve the matter effectively Leverage knowledge of the insurance claim adjudication process and/or the ability to interpret payer remits to provide explanations to patients about their balances
Specific Duties and Responsibilities:
Primary workflows include but are not limited to:
- take inbound calls from patients with questions about their statements
- make outbound calls to patients with high selfpay balances to encourage payments
- take credit card payments for selfpay balances
- verify sliding fee scales and its associated impact on a given patients selfpay obligations
- support the capture of insurance information and the process of handing that information to the client site for finalization
- support warm handoffs as applicable to client call centers or client representatives Other responsibilities as assigned Qualifications:
- College degree (Preferred)
- Good English skills both verbal and written
- Bilingual (Spanish/English)
- 13 years experience in a managed care or healthcare environment
- Significant familiarity and experience with medical billing (HCPCS ICD10 medical insurance and medical terminology
- Exceptional customer service orientation featuring an empathetic compassionate and professional demeanor with each interaction
- Must be an effective communicator able to explain billing resolutions in an informational influential concise and personable manner with outstanding etiquette
Address: MOA Pasay (Hybrid setup)
Work Shift: Night Shift
Employment Type
Full Time
