Resort Reservation Agent
Resort Reservation Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Resort Reservations Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer exceptional friendly and engaging service
- Communicate with inquiring customers and future guests of the Hotel through phone email and the Hotel text messaging services to understand their desires and design a personalized stay at the property
- Utilize various booking platforms to book Room Spa and Food & Beverage Reservations
- Have complete knowledge of room product spa services and F&B offerings including rates deals products and special events
- Assist with VIP reservations and room blocks
- Promote our ALL Loyaltyprogram to ensure that guests are aware of its many benefits and to maximize participation
- Coordinate prestay arrival needs and handle prestay needs
- Follow departmental policies procedures and service standards
- Follow all health and safety policies
- Other duties as assigned
Hourly rate $26.00
Qualifications :
Experience & Skills include:
- Previous Hotel reservation experience preferred
- Strong technical knowledge of Excel with fluency in spread sheets Microsoft Office TravelClick ResaWeb Passkey Opera PMS / ORS NOR1 TARS IdeaS RMS or comparable programs
- Analytical and organized with a service focused personality and passion for hospitality
- Highly responsible and reliable
- Works well under pressure in a fast paced environment
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Belief in a strong team culture
- Able to speak read and write English
Additional Information :
Fairmont Sonoma Mission Inn & Spa an elegant Spanish missionstyle Inn boasts exceptional accommodation in the heart of Wine Country. As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
