PUN - REF59537X - Accounts Receivable - Group Manager Operations
PUN - REF59537X - Accounts Receivable - Group Manager Operations
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Job Description
JOB FUNCTION: Supervises staff and daily operations of the Cash Application credit and billing department. Oversees operations of global affiliates applications including such activities as running reports correcting deposits deleting deposits opening invoices paid in error verifying payments received adjusting customers accounts and addressing any issues arising related to cash applications. JOB RESPONSIBILITIES: *1. Develops recommends and implements work methods and procedures in cash application including updating policies and procedures. *2. Enforce and monitor established performance standards for cash application department. *3. Prepare weekly/monthly excel spreadsheets to report the results of individual performance against standards and explain variances. *4. Ensures all deposits are posted accurately to the customers account daily. *5. Monitor unapplied and unidentified payments to ensure they are thoroughly investigated and resolved within 5 business days. *6. Acts as liaison with other departments and organizations including treasury billing collections and the accounting/general ledger group. *7. Periodically review and update existing goals for the group and provides recommendations for process improvement. *8. Manages the performance of direct reports by defining accountabilities establishing performance objectives providing feedback and guidance and ensures that all policies are understood and adhered to. *9. Performs other duties as directed.
Qualifications :
o B Graduateo Between 810 years of Cash Application and billing experienceo Need to manage the end to end cash app credit and billing worko Monitoring & reviewing daily metrics to ensure no SLA/ KPIs are missedo Reporting metrics to internal & external stakeholders on periodic basiso Need to work on Process reengineering o Monitoring & reviewing the activities to ensure SLAs are meto Need to handle a team independentlyo Help others to resolve the process issueso Work on RCAs & action planso To manage Client expectationso Proficient in Microsoft Office productso Diligent with excellent attention to detailo Effective at communicating with clientso Ability to identify process improvement opportunitieso Knowledge of Oracle High radius is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
