Guest Relations Operations Officer
Guest Relations Operations Officer
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Job Description
Objective:
To manage and exceed guest expectations during their stay at AirBnB properties ensuring a seamless experience that leads to a fivestar rating and excellent organic feedback.
Key Responsibilities:
PreCheckIn Phase:
Understand the objective of their trip and set expectations for the stay.
Collect necessary guest identification and complete verification processes.
Provide suggestions for cab or scooter rentals based on guest needs.
Address early/late checkin requests and coordinate approvals
Confirm that the property is guestready by coordinating with housekeeping and maintenance teams.
Share all relevant information with including Location pin WiFi details House rules and instructions
CheckIn Phase:
Personally greet guests upon arrival to create a welcoming experience.
Assist guests with parking and property entry.
Conduct a property walkthrough to familiarize guests with all amenities and features.
Provide tailored recommendations for dining sightseeing and activities based on guest preferences.
Help guests finalize or adjust their itinerary to ensure an enjoyable stay.
CheckOut Phase:
Coordinate with cleaning staff to schedule housekeeping immediately after checkout.
Personally supervise housekeeping to ensure the property is guestready.
Verify stock of cleaning supplies and ensure all necessary items (bedding linen toiletries) are replenished.
Ensure the property is reset for the next guest including:
Changing lock codes (if applicable).
Restocking food or beverages provided as part of the stay.
Handle forgotten items by contacting the previous guest and arranging for return.
Inspect the property for any breakages or missing items and communicate with the guest to resolve issues.
Coordinate post checkout activities like laundry purchasing etc.
Skills and Qualifications:
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Customercentric mindset with the ability to anticipate guest needs.
Problemsolving skills and ability to remain calm under pressure.
Familiarity with local attractions dining options and transportation services.
Basic proficiency with WhatsApp Excel and Word.
Availability to work flexible hours including weekends and holidays.
What is Offered:
Handson training in guest relations and property management.
Opportunities to develop customer service and hospitality skills.
A friendly and supportive work environment.
Location North Goa.
Employment Type
Full Time
