L2 Service Desk Network WFH Australian Client

Summary:

We are looking for an L2 Service Desk to resolve technical incidents support IT infrastructure and ensure seamless system operations. The ideal candidate for this role should demonstrate expertise in network troubleshooting cloud platforms and security tools to maintain system reliability and user productivity. This role is critical for minimizing downtime enhancing cybersecurity and delivering highquality technical support to stakeholders.

Key Responsibilities:

• Resolve Level 2 technical incidents related to networking cloud services and security systems.
  
• Monitor and maintain network infrastructure including firewalls (e.g. Palo Alto) switches and wireless solutions (e.g. Aruba).
  
• Provide support for Microsoft 365 (M365 applications including troubleshooting access configuration and integration issues.
  
• Implement and enforce security protocols including firewall rules VPN configurations and threat detection.
  
• Collaborate with crossfunctional teams to escalate and resolve complex technical issues.
  
• Document incident resolutions system configurations and maintenance procedures for knowledge sharing.
  
• Perform routine system updates patches and backups to ensure compliance and performance optimization.
  
• Assist in streamlining IT workflows using lean methodologies to improve efficiency and reduce waste.
  
• Train endusers on best practices for system usage security and troubleshooting.
  

Requirements

Qualifications:

• Bachelor s degree in Information Technology Computer Science or a related field.
  
• 3 years of experience in technical support network administration or IT service management.
  
• Proficiency in Palo Alto firewalls Microsoft 365 administration and Aruba networking solutions are highly preferred.
  
• Strong understanding of networking principles (e.g. TCP/IP DNS DHCP) and cybersecurity best practices.
  
• Experience with lean methodologies to optimize IT processes and reduce inefficiencies is a plus.
  
• Familiarity with ticketing systems (e.g. ServiceNow Jira) and remote support tools (e.g. TeamViewer).
  
• Certifications such as CompTIA Network CCNA or Microsoft 365 Certified: Modern Desktop Administrator are advantageous.
  
• Excellent problemsolving skills to diagnose and resolve technical issues efficiently.
  
• Ability to communicate technical concepts clearly to nontechnical stakeholders.
  

Additional Job Details:

Setup and Location: Onsite (Ortigas); WFH for consideration

Work Schedule: 11:00 AM8:00 PM (AEST) 9:00 AM6:00 PM (PH Time)

Employment Type: Fulltime

All interviews and other hiring requirements are done virtually or through video calls or emails.

Benefits

Join Us and Enjoy!

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities: YearEnd Party Family Day Team Building and more!

Why Join Staff Domain

At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions!

Summary: We are looking for an L2 Service Desk to resolve technical incidents, support IT infrastructure, and ensure seamless system operations. The ideal candidate for this role should demonstrate expertise in network troubleshooting, cloud platforms, and security tools to maintain system reliability and user productivity. This role is critical for minimizing downtime, enhancing cybersecurity, and delivering high-quality technical support to stakeholders. Key Responsibilities: Resolve Level 2 technical incidents related to networking, cloud services, and security systems. Monitor and maintain network infrastructure, including firewalls (e.g., Palo Alto), switches, and wireless solutions (e.g., Aruba). Provide support for Microsoft 365 (M365 applications, including troubleshooting access, configuration, and integration issues. Implement and enforce security protocols, including firewall rules, VPN configurations, and threat detection. Collaborate with cross-functional teams to escalate and resolve complex technical issues. Document incident resolutions, system configurations, and maintenance procedures for knowledge sharing. Perform routine system updates, patches, and backups to ensure compliance and performance optimization. Assist in streamlining IT workflows using lean methodologies to improve efficiency and reduce waste. Train end-users on best practices for system usage, security, and troubleshooting. Qualifications: Bachelor s degree in Information Technology, Computer Science, or a related field. 3+ years of experience in technical support, network administration, or IT service management. Proficiency in Palo Alto firewalls, Microsoft 365 administration, and Aruba networking solutions are highly preferred. Strong understanding of networking principles (e.g., TCP/IP, DNS, DHCP) and cybersecurity best practices. Experience with lean methodologies to optimize IT processes and reduce inefficiencies is a plus. Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools (e.g., TeamViewer). Certifications such as CompTIA Network+, CCNA, or Microsoft 365 Certified: Modern Desktop Administrator are advantageous. Excellent problem-solving skills to diagnose and resolve technical issues efficiently. Ability to communicate technical concepts clearly to non-technical stakeholders. Additional Job Details: Set-up and Location: Onsite (Ortigas); WFH for consideration Work Schedule: 11:00 AM-8:00 PM (AEST) | 9:00 AM-6:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Benefits Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!

Education

Bachelor's degree in IT or any related