Manager CRM System Administration - DBT

BENEFITS

Veolias comprehensive benefits package includes paid time off policies as well as health dental and vision insurance. In addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 

Position Purpose: 

The CRM Systems Administrator Manager is a certified Salesforce expert who directly manages and actively performs daytoday CRM system administration tasks. This handson role involves personally implementing system changes troubleshooting issues and executing CRM initiatives while also overseeing and guiding a small team of CRM and DevOps professionals. The manager will spend the majority of their time performing technical work including system configuration low code development data management and process automation in addition to supervising staff documenting initiatives and reporting to upper management. This position requires a strong balance of technical expertise practical problemsolving skills and the ability to lead by example in a fastpaced handson CRM environment.

Primary Duties/Responsibilities:

Technical Responsibilities:

• Design develop configure and maintain CRM systems.
• Implement system changes troubleshoot issues and execute CRM initiatives including lowcode application development.
• Perform system analysis testing and optimization to ensure efficient use of CRM resources.
• Manage database policies develop and enforce standards and procedures.
• Lead logical and physical CRM design processes.
• Maintain CRM security and implement new programs.

Management and Leadership:

• Oversee and guide a small team of CRM professionals.
• Distribute assignments monitor projects and resolve disputes among team members.
• Conduct performance evaluations and provide mentorship to staff.
• Manage CRM policies and operations.

Strategic Planning and ProblemSolving:

• Monitor CRM system performance and recommend improvements.
• Research and evaluate emerging CRM technologies and process applications.
• Plan for system capacity expansion and integration of related systems.
• Identify select and integrate new CRM applications.

Client Interaction and Support:

• Consult with users and managers to determine software or system functional specifications.
• Provide user support addressing problems and complaints from various stakeholders.
• Recommend service upgrades and improvements based on user needs and system performance.

Documentation and Reporting:

• Document all CRM initiatives and system changes.
• Prepare reports for management on system performance capacity and strategic recommendations.
• Write specifications for CRM applications and ensure proper installation

Qualifications :

Education/Experience/Background:

• Bachelors degree in Computer Science Information Technology or related field.
• 7 years of experience in CRM administration preferably with Salesforce with 3 years in a leadership or management role within IT or CRM teams.
• Track record of successful CRM system implementations or major upgrades.
• Experience in managing CRM projects from conception to completion.

Knowledge/Skills/Abilities:

• Proficiency in Salesforce configuration customization and maintenance.
• Experience with Salesforce declarative tools (Flow Lightning App Builder etc..
• Basic understanding of Apex and Lightning Web Components.
• Familiarity with data management and integration tools.
• Strong leadership and team management abilities.
• Excellent problemsolving and analytical skills.
• Effective communication skills (both written and verbal).
• Ability to manage multiple projects simultaneously.
• Understanding of CRM best practices and trends.
• Ability to translate business requirements into technical solutions.
• Proficiency in data analysis and reporting.

Required Certification/Licenses/Training:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Additional Salesforce certifications preferred (e.g. Sales Cloud Consultant Service Cloud Consultant).

Physical Requirements:

• Office Environment.
• Some travel required.

Additional Information :

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. 

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

Remote Work :

No

Employment Type :

Fulltime