Associate Operation Support
Associate Operation Support
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Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
The Malaysia Safety team supports Grabs business verticals and operations in Malaysia and is responsible for all safetyrelated aspects of the platform. This team drives initiatives to improve User Safety (consumers driver/delivery partners merchants) for crime accidents and food safety/hygiene by developing tech products policies frameworks communications and training and sharpening internal processes.
As a team we also help influence the companys overall strategic direction by supporting the top management with safety insights and advice.
Get to Know the Role
You will report to the Head of Platform Safety and maintain the database for safetyrelated incidents and develop actionable insights based on observed trends/analysis. These insights will influence policies and processes to improve user safety. You will also work with crossfunctional and country teams to build projects around maintaining high safety and quality standards for Grab users.
This is role is based in Petaling Jaya and onsite.
The Critical Tasks You Will Perform
- You will monitor safety incidents which involve investigating summarising tracking analysing and presenting safety trends.
- You will work with crossfunctional teams to execute initiatives identified through audits and postanalysis on process improvements and product rollouts
- You will support the team in operationalising new technological and product developments rolled out to enhance the safety of our users.
Qualifications :
What Essential Skills You Will Need
- You have at least 2 years of experience with proven track record of conceiving documenting and implementing new processes.
- As part of a team you will assist in developing complex policies and procedures to prevent and mitigate safety risks.
- You have the ability to analyse and present data comprehensively and accurately with the drive to execute actionable findings.
- You are proficient in Excel and Google Sheets is a MUST. This includes proficiency in tools to analyse large datasets (e.g. pivot tables). Knowledge of SQL Tableau or other BI tools will be a plus.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
